Malcolm Hairston
Newport News,VA
Summary
Results-driven Operations and Marketing Professional experienced in supporting high-volume operations and analyzing performance metrics. Enhanced productivity and streamlined workflow processes through process optimization, quality control, and data analysis. Focused on delivering consistent customer experiences and fostering cross-functional collaboration in dynamic environments.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
Suffolk, Virginia
01.2023 - Current
- Coordinated daily operations in high-volume fulfillment environment to support shift leadership and enhance workflow efficiency.
- Identified real-time operational issues and escalated risks to leadership, facilitating timely interventions to reduce service disruptions.
- Supported process improvement initiatives to increase efficiency and maintain service-level standards.
- Tracked and reported performance metrics, offering insights on productivity, quality, and labor efficiency for operational enhancements.
- Trained and supported associates to ensure compliance, safety, and performance expectations.
Branch Manager
Hertz
Hampton, NV
03.2022 - 01.2023
- Managed branch operations, overseeing staffing, scheduling, inventory, and customer service to enhance daily functionality.
- Monitored branch performance metrics including revenue, utilization, customer satisfaction, and operational efficiency to drive improvements.
- Led, coached, and developed team members to meet performance goals and company standards.
- Analyzed financial and operational data to pinpoint trends, implementing corrective actions that enhanced service delivery.
- Resolved customer escalations, upholding brand standards and service expectations to maintain customer loyalty.
Education
Bachelor's Degree - Marketing
Virginia Union University
Richmond, VASkills
- Operations Coordination
- Performance Metrics & KPI Reporting
- Process Improvement
- Cross-Functional Collaboration
- Customer & Player Experience
- Team Leadership & Training
- Data Analysis & Reporting
- Issue Resolution
- Data analysis
- Performance tracking
- Inventory management
- Operational efficiency
Target Roles
- Live Operations Coordinator
- Marketing Operations Specialist
- Operations Coordinator
- Business Operations Associate
- Player Engagement Coordinator
Timeline
Process Assistant
Amazon
01.2023 - Current
Branch Manager
Hertz
03.2022 - 01.2023
Bachelor's Degree - Marketing
Virginia Union University