Dynamic professional with a proven track record at Regions Bank, excelling in customer service and financial advising. Leveraged sales expertise and persuasive communication to consistently meet and exceed sales targets. Demonstrated creative thinking in problem-solving, enhancing client satisfaction and loyalty. Skilled in banking and multimedia presentations, achieving top customer satisfaction ratings.
Hi, I’m
Malcolm Hawthorne
Brewton,AL
Summary
Overview
8
years of professional experience
Work History
Regions Bank
Relationship Banker
01.2024 - Current
Job overview
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Cultivated strong customer relationships by providing tailored advice and services.
Perfect Game USA
Baseball Umpire
05.2022 - Current
Job overview
Sole Proprietorship
Sports Trainer
02.2019 - Current
Job overview
- Collaborated with coaching staff to devise sport-specific strength training routines that addressed individual weaknesses while enhancing overall power output.
- Improved athlete performance by developing tailored training programs and incorporating sports science knowledge.
- Enhanced injury prevention strategies through regular assessments, identifying potential risks, and implementing corrective exercises.
- Maintained accurate records of each athlete''s progress using data analysis software tools to inform future training decisions.
Walmart
Electronics Associate
11.2021 - 02.2024
Job overview
- Contributed to successful product launches through diligent testing and validation procedures.
- Maintained a safe work environment, adhering to all safety protocols and guidelines.
- Implemented inventory control measures to reduce waste and optimize stock levels for efficient operations.
- Increased customer satisfaction, providing timely technical support and resolving product issues.
Escambia Academy
Head Baseball Coach
06.2022 - 06.2023
Job overview
- Evaluated talent during tryouts using objective data analysis techniques that led to more accurate roster selections.
- Implemented a culture of continuous improvement by conducting regular performance evaluations and providing developmental feedback.
- Established goals for individual players and the team as a whole, monitoring progress throughout the season for continuous improvement.
- Implemented effective fundraising strategies for program support, resulting in upgraded facilities and equipment.
- Managed scheduling of games, practices, travel arrangements, ensuring smooth logistics throughout the season.
- Developed players'' skills through targeted practice sessions and individualized feedback, leading to improved game results.
- Cultivated strong communication channels between coaches, players, parents, and administration for seamless program operation.
Escambia Academy
History Teacher
06.2022 - 06.2023
Job overview
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Fostered a positive classroom atmosphere encouraging open communication between peers and instructor alike.
- Tracked student progress using formative assessments, adjusting instructional methods accordingly for optimal results.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
- Promoted cultural understanding and global awareness by integrating world history themes into curriculum.
- Attended professional development seminars and workshops to maintain expertise in different ways of developing students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Escambia Academy
Offensive Coordinator
06.2022 - 06.2022
Job overview
- Created and implemented training plan to prepare players to execute offensive strategies.
- Spearheaded offseason training programs geared towards enhancing player conditioning levels while minimizing injury risk factors.
- Collaborated with head coach to create a cohesive game plan, optimizing team strengths for maximum results.
- Enhanced player performance with personalized skill development and coaching techniques.
- Monitored player progress throughout the season, providing feedback and adjustments as needed for continuous improvement.
- Improved offensive strategies by analyzing opponent''s game films and identifying their weaknesses.
- Increased team wins by implementing innovative and adaptive offensive schemes.
- Established strong relationships with athletes and their families, creating an environment conducive to success on and off the field.
University Of West Alabama
Football Player
07.2016 - 12.2019
Job overview
- Developed strong rapport with teammates, fostering a supportive environment that encouraged collaboration on and off the field.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Managed time efficiently to balance academic responsibilities with athletic commitments, maintaining a high level of performance in both areas.
- Volunteered for charitable events and supported positive public team image.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
- Showcased leadership qualities as a team captain or designated player representative at league-related functions or meetings.
- Attended practices as scheduled, properly dressed and ready to train.
- Assisted coaching staff in analyzing game footage to identify strengths, weaknesses, opportunities for growth within individual performances.
- Participated in play design and successfully executed strategic plans tailored to specific opponents.
The University Of West Alabama
Collegiate Baseball Player
08.2016 - 05.2019
Job overview
- Promoted sportsmanship, respect, and integrity both on and off the field, setting a positive example for teammates.
- Demonstrated adaptability by excelling in various positions on the field, contributing to overall team flexibility.
- Supported new coaching staff members by actively participating in their orientation process within the program structure.
- Balanced academic responsibilities alongside athletic commitments successfully maintaining eligibility requirements throughout tenure.
Education
The University of West Alabama Livingston, AL
Bachelor Of Management Studies from Sports Management
07.2026
University Overview
- Dean's List [Fall, 2018]
- Sportsman Club Scholarship Recipient
- Extracurricular Activities: Dual Sport Athlete
- Elected Captain of Baseball Team 2018
The University of West Alabama Livingston, AL
Bachelor Of Business Administration from Hospitality And Recreation Marketing
07.2026
University Overview
Skills
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Service
- Creative Thinking
- Cross-Selling Products
- Financial Advising
- Banking
- Business Development
- Community Relations
- Employee Motivation
- Security understanding
- Persuasive communication style
- Multimedia Presentations
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- 2016 Joe Hammac Award Winner
- 2017-2018 GSC Newcomer Award
- 2020 Walmart Regional Employee of the Year
- Q1-Q3 Top Performer Regions Bank
Timeline
Relationship Banker
Regions Bank
01.2024 - Current
Head Baseball Coach
Escambia Academy
06.2022 - 06.2023
History Teacher
Escambia Academy
06.2022 - 06.2023
Offensive Coordinator
Escambia Academy
06.2022 - 06.2022
Baseball Umpire
Perfect Game USA
05.2022 - Current
Electronics Associate
Walmart
11.2021 - 02.2024
Sports Trainer
Sole Proprietorship
02.2019 - Current
Collegiate Baseball Player
The University Of West Alabama
08.2016 - 05.2019
Football Player
University Of West Alabama
07.2016 - 12.2019
The University of West Alabama
Bachelor Of Management Studies from Sports Management
The University of West Alabama
Bachelor Of Business Administration from Hospitality And Recreation Marketing