A dedicated effective entrepreneur, seeking to bring an extensive, innovating, marketable, creative sales background, whose passion is in business and technology! Experienced in managing and leading teams, posses the ability to work under pressure and deadlines, extremely well tested in assistant with difficult situations and promotes engagement amongst peers. Posses the ability to utilizes knowledge gained from business coursework and professional experience to produce impactful results.
Hi, I’m
Malcolm Hollifield Jr
Entrepreneur
Phenix City,AL
Summary
Overview
9
years of professional experience
Work History
Phenix City Board Of Education
Middle School Career Prep Teacher
05.2022 - 05.2023
Job overview
- Utilized multimedia strategies and technology to reveal career goals, plans & future aspirations in a fresh and interesting ways.
- Organized entrepreneurial ecosystems to increase confidence and collaboration
- Influenced creation of 100 plus electronic portfolios (cover letter, resume, four-year educational plan, desired college, achievement, awards, and recommendations)
- Increase awareness, career development choices, communication & decision making skills sets
Perrys Steakhouse & Grille
Lead Server/Bartender
04.2021 - 06.2022
Job overview
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
AT&T
Sales Representative
04.2020 - 04.2021
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Wells Fargo
Credit Card Customer Service Representative
10.2014 - 05.2016
Job overview
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Increased customer knowledge of future products and services offered
- Maintained excellent reviews and recognition
Education
University of Alabama At BirminghamBirmingham, AL
Bachelor of Science from Entrepreneurship
05.2022
University Overview
- Awarded Outstanding UAB Entrepreneurship Major (May 2022)
- HEERF II Funds Scholarship Recipient
- Project Scope 1: Magic City Surge Semi Pro (April 2021)
During our time with the Magic City Surge, a local semi-pro basketball team we provided a detailed, organized scope to enhance and support the future of the team. My group and I was tasked with delivering the following: Strategic marketing plan, Reformed mission statement, Fundraising & Community Service opportunities, Marketing Campaigns and Quantitative/Qualitative impacts
- Project Scope 2: Red Cat Coffee House (May 2022),
As a young entrepreneur seeking experience, I was provided the opportunity to lead a team of five. and direct all the work on a project for a demanding entrepreneur-client. We provided help and insight in the following categories: Social Media Strategy, Website booster, and Hiring Help. We discussed our ventures philosophy of marketing, in-store and online sales, the challenges of finding good help for store operations, and their "status quo"! This opportunity increased my level of confidence as a leader but also as a team player amongst my amazing peers.
Feedback from Owner Mike McElwain: "I was genuinely impressed by the level of respect, professionalism and reasoning they applied to each topic we discussed."
Birmingham Southern CollegeBirmingham, AL
No Degree from Computer And Information Sciences
05.2021
University Overview
- Student/Athlete Partial Scholarship
- 3.0 GPA
- Collegiate Athlete (PG/SG #13) 2017-2018
T.A. Lawson State Community CollegeBirmingham, AL
No Degree from Computer And Information Sciences
05.2016
University Overview
- 3.4 GPA
- Academic Scholarship Recipient
Skills
- Leadership
- Innovative
- Conflict Resolution
- Organizational Skills
- Enterprising
- Customer Service
Timeline
Middle School Career Prep Teacher
Phenix City Board Of Education
05.2022 - 05.2023
Lead Server/Bartender
Perrys Steakhouse & Grille
04.2021 - 06.2022
Sales Representative
AT&T
04.2020 - 04.2021
Credit Card Customer Service Representative
Wells Fargo
10.2014 - 05.2016
University of Alabama At Birmingham
Bachelor of Science from Entrepreneurship
Birmingham Southern College
No Degree from Computer And Information Sciences
T.A. Lawson State Community College
No Degree from Computer And Information Sciences
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