Summary
Work History
Education
Skills
Timeline
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Malcolm Jamal

Atlanta,GA

Summary

Friendly and motivated hospitality professional with a proven track record in both casual and upscale dining. Known for creating positive guest experiences, delivering attentive service, and thriving under pressure.

Work History

Server/Host

Toscano Ristorante Italiano
Atlanta, GA
2023 - 2025
  • Explained daily specials, menu items, and promptly responded to guest inquires.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated adaptability by handling diverse customer requests and resolving issues promptly.
  • Efficiently managed dining area, maintaining cleanliness and organization to enhance guest experience.

Server /Table Busser

Tin Lizzy’s Cantina
Atlanta, GA
2022 - 2022
  • Processed transactions using point-of-sale (POS) systems,cash and credit cards.
  • Exhibited multitasking skills by taking food orders and managing tables without compromising service quality.
  • Maintained a positive attitude while implementing prompt and efficient solutions.
  • Remained in constant communication with "back of the house" staff, to avoid service delays.

Server

The Southern Table & Bar
Atlanta, GA
2019 - 2021
  • Provided attentive table service in a high-volume casual dining setting.
  • Took accurate food and beverage orders while upselling menu items.
  • Ensured guest satisfaction by addressing concerns promptly and professionally.
  • Assisted teammates during peak hours to maintain smooth dining room operations.

Crew Member

Jimmy John’s Gourmet Sandwiches
Atlanta, GA
2017 - 2019
  • Provided fast and accurate food preparation in a high-volume setting.
  • Delivered excellent customer service for dine-in and takeout orders.
  • Trained new staff in food prep and service standards.
  • Maintained store cleanliness, followed food safety protocols and assisted in inventory checklist

Education

Bachelor of Arts - Film And Video Production

Georgia State University
Atlanta, GA
05-2016

Skills

  • Strong work ethic
  • Service prioritization
  • POS operation
  • High volume dining

Timeline

Server/Host

Toscano Ristorante Italiano
2023 - 2025

Server /Table Busser

Tin Lizzy’s Cantina
2022 - 2022

Server

The Southern Table & Bar
2019 - 2021

Crew Member

Jimmy John’s Gourmet Sandwiches
2017 - 2019

Bachelor of Arts - Film And Video Production

Georgia State University

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