Malcolm Jasper
Lewisville,USA
Summary
Data-driven business leader with expertise in operations management, team collaboration, quality control, and data analytics. Skilled at leveraging data insights to optimize workflows, reduce errors, and improve decision-making. Proven track record of leading cross-functional teams, driving efficiency improvements, and delivering measurable results. Skilled in reporting, trend analysis, and operational excellence, bringing over five years of expertise in operations, claims, and customer service.
Overview
7
7
years of professional experience
Work History
Quality Control Specialist
Metro Auto Auction
Lewisville, USA
10.2023 - Current
- Lead daily inspection operations across 150+ vehicles weekly, ensuring quality and accuracy.
- Trained new staff on quality control procedures and best practices.
- Directed Excel-based analysis of inspection metrics, delivering key insights to senior management
- Conducted thorough inspections of vehicles for quality compliance.
Claims Specialists
State Farm
Richardson, USA
04.2022 - 07.2023
- Processed 50 to 70 auto claims daily, maintaining a 95% accuracy rate.
- Communicated with policyholders to collect necessary information for claims processing.
- Resolved delays in 85% of cases by coordinating with adjusters and clients.
- Evaluated auto claims through thorough review of damage reports and repair estimates.
Fresh Department Manager
Walmart
Lewisville, USA
05.2019 - 04.2022
- Oversaw produce operations with over 300 SKUs, managing a team of more than 4 associates.
- Achieved a 98% customer satisfaction rating through proactive service initiatives.
- Ensured daily product freshness through effective management of fresh food inventory.
- Trained and mentored team members on operational procedures and safety standards.
Education
Bachelor of Business Administration - Management
Prairie View A&M University
Prairie View, TXSkills
- Excel management
- Quality control reporting
- Customer service and conflict resolution
- Data analysis
- Quality assurance and compliance
- Team leadership and training
Organizations And Leadership
- Kappa Alpha Psi Fraternity, Inc., Alumni Chapter Board of Directors, 01/01/24, Present
- Leaders In Management Association, PVAMU, 01/01/20 - 12/31/21
- American Marketing Association, PVAMU, 01/01/20 - 12/31/21
Timeline
Quality Control Specialist
Metro Auto Auction
10.2023 - Current
Claims Specialists
State Farm
04.2022 - 07.2023
Fresh Department Manager
Walmart
05.2019 - 04.2022
Bachelor of Business Administration - Management
Prairie View A&M University