Bexultan Nussipkozha
Austin,TX
Summary
Versatile and results-driven professional with comprehensive experience spanning IT acquiring specialism, quality control, commercial credit management, and consulting roles. A proven ability to optimize critical business processes, ensure regulatory compliance, and manage technical operations.
Expertise includes end-to-end management of IT acquiring systems and POS terminals (e.g., Verifone, Ingenico), coupled with strong skills in Quality Control (QC) methodologies and technical support. Further background in Commercial Credit Management provides a unique blend of technical acumen and financial oversight, risk assessment, and B2B consulting.
Adept at leveraging diverse experience to drive operational efficiency, mitigate risks, and bridge the gap between technical teams, financial departments, and end-users.
Overview
6
6
years of professional experience
Work History
Quality Control Specialist
Teez
Astana, Kazakhstan
11.2024 - 12.2025
- Managed the entire department autonomously, handling all responsibilities from start to finish.
Contributed to the design and implementation of process automation initiatives, resulting in a 10x acceleration of the review cycle and significantly enhancing overall operational efficiency. Conducted comprehensive monitoring and evaluation of customer interactions to ensure adherence to company standards, policies, and procedural guidelines. Delivered constructive feedback and actionable improvement suggestions to enhance service quality and employee performance levels.
Participated in the ongoing update and refinement of work instructions, service standards, and QA checklists. Performed rigorous quality audits using detailed checklists, identifying errors, compliance gaps, and key areas for improvement.
Commercial Credit Manager
Jusan Bank
Astana, Kazakhstan
07.2024 - 12.2024
- Onboarded 25+ new corporate clients within one month. Managed and issued commercial loans totaling 65 Million KZT (a significant sum within the Kazakhstani SME market, approximately $140K USD), directly contributing to regional business growth targets in one month.
Conducted thorough analysis of financial statements (balance sheets, income statements, cash flow statements) to assess the creditworthiness of legal entities/corporate clients. Evaluated credit risks, determined appropriate collateral requirements, and structured loan agreements in compliance with internal policies and banking regulations.
Served as the primary point of contact for corporate clients, negotiating loan terms, processing credit applications, and providing expert financial advice. Collaborated with the sales team to onboard new business clients and promote the bank’s lending products and services.
Costumer Consulting
IE Phoenix - Ipoteka Gid Company
Astana, Kazakhstan
01.2023 - 07.2024
- Provided financial consultation and guidance to over 800 individuals, assisting with planning, analysis, and strategy development.
Delivered personalized financial insights and recommendations to a large client base, enhancing financial literacy and decision-making for hundreds of individuals.
Grew professional social media accounts (Instagram & TikTok) to a combined audience of 8,000+ followers through targeted content creation and audience engagement strategies.
Spearheaded growth initiatives that elevated a small company to a top-tier competitor/position within its local market segment.
Developed and produced video content.
IT Acquiring Specialist (POS Terminals Support)
Alfa Bank/Eco Center Bank Kazakhstan
Astana, Kazakhstan
01.2021 - 09.2022
- Technical Support and Maintenance of POS Terminals - Installation, configuration, programming, and commissioning of new POS terminals (including pin-pads, smart terminals, mobile solutions). Conducting regular technical maintenance and preventative checks of equipment. Prompt troubleshooting (diagnostics, module repair, component replacement).
Continuous monitoring of the terminal fleet's performance via specialized management systems. Responding to incidents, communication failures, or processing problems in real-time. Organization of delivery, replacement, and return of faulty equipment (interaction with courier services).
Consulting retail staff (cashiers, administrators) on terminal operation issues. Providing first and second-line technical support via phone or remotely.
Retail Credit Manager
AO Home Credit Bank Kazakhstan
Astana, Kazakhstan
03.2020 - 12.2020
- Researching and assessing the financial status and credit history of potential individual borrowers to determine their ability to repay loans.
Processing and reviewing loan applications, analyzing financial documentation (e.g., income statements, tax returns, bank records), and utilizing credit scoring models to predict risks.
Making decisions to approve or deny loan requests based on thorough analysis of financial data, credibility, potential risks, and alignment with company policies.
Providing in-store customer consultations.
Education
Bachelor of Arts - International Relations And Affairs
Astana University
Astana Kazakhstan08-2020
Skills
- Quality Control Problem Solving Communication Microsoft Excel Google Sheets Jira superset Checklists Help Desk Support Service Desk
- Consulting Risk Management Critical Thinking PROMPT CRM
- Client onboarding Social Media Video content Case Management
- Technical Support Documentation Inventory Management Computer Hardware Document Review
Languages
English
Professional
Kazakh
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Quality Control Specialist
Teez
11.2024 - 12.2025
Commercial Credit Manager
Jusan Bank
07.2024 - 12.2024
Costumer Consulting
IE Phoenix - Ipoteka Gid Company
01.2023 - 07.2024
IT Acquiring Specialist (POS Terminals Support)
Alfa Bank/Eco Center Bank Kazakhstan
01.2021 - 09.2022
Retail Credit Manager
AO Home Credit Bank Kazakhstan
03.2020 - 12.2020
Bachelor of Arts - International Relations And Affairs
Astana University