Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malcolm Kennedy

Atlanta,GA

Summary

Dynamic telecommunications professional with extensive experience at MARTA, specializing in troubleshooting and customer support. Demonstrates proven expertise in diagnosing issues and ensuring optimal system performance. Strong work ethic and exceptional relationship-building skills contribute to successful project outcomes in high-pressure environments. Committed to delivering outstanding service while aligning with organizational goals.

Overview

8
8
years of professional experience

Work History

Journeyman

MARTA
Atlanta , GA
01.2024 - Current
  • Monitored system performance metrics to detect any irregularities in operation.
  • Maintained inventory records of all installed telecom equipment.
  • Troubleshot and resolved customer issues with telephones, answering machines, voice mail systems, call routing systems, and other related equipment.
  • Troubleshot and repaired fiber optic systems.
  • Provided technical support to internal customers on a variety of IT issues related to the data center infrastructure.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.

DAS/Fiber Technician

AFL
Duluth, GA
08.2022 - 12.2023
  • Coordinated mass placement of various low voltage cables across expansive commercial environments.
  • Installed, terminated, spliced and tested fiber optic cables. (single mode, multi mode, single, and ribbon)
  • Assisted with the development of new technologies related to fiber optics.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Drafted designs for new fiber optic networks and other telecommunications systems.
  • Demonstrated excellent problem-solving skills when dealing with complex issues related to optical fibers or their connections.
  • Ability to properly create and install labels.

Wire Technician

AT&T
Jonesboro, GA
07.2017 - 11.2021
  • Conducted site inspections to design cable layouts effectively.
  • Routed and spliced cabling, ensuring efficient fiber and copper connections.
  • Facilitated installation of copper and fiber cables from entry point to service placement areas.
  • Configured network devices including routers and modems.
  • Demonstrated physical proficiency in handling demanding environments including heighten areas and restricted spaces.
  • Surpassed production targets consistently while ensuring adherence to safety and accuracy protocols.
  • Delivered exceptional customer support.

Education

Associates Degree - Computer Support Systems

Albany Technical College
Albany, GA
01.2017

Bachelor of Arts - Computer And Information Sciences

Georgia State University
Atlanta, GA

Skills

  • Telecommunications proficiency
  • Low-voltage cabling proficiency
  • Fiber optic installation
  • Technical troubleshooting skills
  • Installation of technical equipment
  • Preventive maintenance skills
  • System maintenance and repair
  • Computer Skills
  • Strong work ethic
  • Interpersonal relationship development
  • Strategic goal setting
  • Diagnosing issues
  • Team collaboration
  • Workplace professionalism

Timeline

Journeyman

MARTA
01.2024 - Current

DAS/Fiber Technician

AFL
08.2022 - 12.2023

Wire Technician

AT&T
07.2017 - 11.2021

Associates Degree - Computer Support Systems

Albany Technical College

Bachelor of Arts - Computer And Information Sciences

Georgia State University

Similar Profiles

CREATE PROFILE