Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malcolm Weston

Fitchburg,MA

Summary

Driven Leader with experience in multiple lines of business at Great Wolf Lodge. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Aquatics Training Manager

Great Wolf Lodge New England
Fitchburg, MA
10.2023 - Current
  • Organized and coordinated training sessions for new employees.
  • Identified areas of improvement in existing training methods and procedures.
  • Maintained up-to-date records of employee training activities within the Lodge
  • Instructed classes on safety and rescue techniques for lifeguards, such as CPR, first aid, and water-rescue skills.
  • Organized special events such as Pack Member After Hours Parties.
  • Attended I.A.S.S in January 2024

Security Manager

Great Wolf Lodge New England
Fitchburg, MA
02.2022 - 10.2023
  • Analyzed and evaluated security operations to identify risks and opportunities for improvement through auditing, review and assessment
  • Performed regular site inspections to verify that security standards are being met consistently
  • Responsible for training of Security officers on security standards and procedures
  • Including First Aid and CPR
  • Established effective relationships with local law enforcement officers in order to share intelligence about potential threats
  • Implemented security-related policies and procedures such as access control and surveillance for employees at all levels of the lodge
  • Created detailed incident reports for all security incidents.
  • Attended A.D.O.A & Security Manager Summit October 2022

Aquatics Admin Manager

Great Wolf Lodge New England
Fitchburg, MA
06.2021 - 02.2022
  • Inspected work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance
  • Oversaw daily operations of the Water Park ensuring efficient use of resources
  • Developed schedules for all line level Pack members to ensure coverage at all times
  • Created recognition programs to promote high performance and boost morale
  • Facilitated Aquatics Trainings such as CPR/First aid, Safety Measures & Brand Updates.

Aquatics Supervisor

Great Wolf Lodge New England
Fitchburg, MA
08.2018 - 06.2021
  • Resolved Guest concerns or escalated issues when appropriate
  • Facilitated Bi-Weekly Inservice trainings to Pack members including safety protocols and emergency response plans
  • Inspected work areas and operating equipment to Mitigate risks
  • Trained new hires on departmental policies and procedures related to aquatics operations.

Lifeguard

Great wolf Lodge New England
Fitchburg, MA
05.2016 - 08.2016
  • Administered CPR, first aid, AED when necessary
  • Enforced Water Park rules among guests in order to maintain safe swimming conditions
  • Rescued distressed persons using rescue techniques and equipment
  • Monitored pools to identify individuals in distress or other emergency situations
  • Graduated from the E.L.I.T.E Guard program in May-2017
  • Adhered to all Ellis and Associates Standards for water safety and lifeguarding operations.

Lifeguard

Leominster Recreation Department
Leominster, MA
05.2016 - 08.2016
  • Inspected pool decks for hazards such as slippery surfaces or debris before each shift began
  • Communicated effectively with fellow employees and patrons
  • Performed preventative maintenance on all lifesaving equipment, including first aid kits, rescue tubes, and buoys
  • Documented incidents and injuries and submitted report to supervisor at end of shift
  • Certified to monitor and respond to any emergencies in a Deep water pool
  • Instructed swimming Lessons in Compliance with Red Cross Standards.

Education

Criminal Justice -

Mount Wachusset Community College

Skills

  • Safety Awareness
  • Team Management
  • Emergency Protocol
  • Payroll Operations
  • Training and Development
  • Data Analysis
  • Motivational Leadership
  • Confidential Records Management
  • Incident Investigation

Certification

  • Lifeguard Instructor, Ellis & Associates
  • Safety & Health Instructor TRAINER, Ellis & Associates
  • Safety & Health Instructor, Ellis & Associates

Timeline

Aquatics Training Manager

Great Wolf Lodge New England
10.2023 - Current

Security Manager

Great Wolf Lodge New England
02.2022 - 10.2023

Aquatics Admin Manager

Great Wolf Lodge New England
06.2021 - 02.2022

Aquatics Supervisor

Great Wolf Lodge New England
08.2018 - 06.2021

Lifeguard

Great wolf Lodge New England
05.2016 - 08.2016

Lifeguard

Leominster Recreation Department
05.2016 - 08.2016

Criminal Justice -

Mount Wachusset Community College
Malcolm Weston