Microsoft Office
Malcolm A. Forbes
Operations Director
Tampa,FL
Summary
A seasoned motivated professional with several years of experience in spearheading operations for a multi-million dollar startup venture. Leading the development and implementation of comprehensive company processes, growth, and operational frameworks.
Overview
13
13
years of professional experience
Work History
Operations
Streetleaf- Tampa, FL
11.2021 - Current
- Implemented project management software tools to track metrics, and schedules, analyze performance data, and generate comprehensive reports.
- Collaborate with vendors and development teams to prioritize features and deliverables, ensuring alignment with business goals and customer needs by identifying, accessing and mitigating any risk associated.
- Negotiating, reviewing, and soliciting contracts with vendors and suppliers to obtain the best pricing and terms throughout lifecycle.
- Communicate regularly with cross-functional teams by using tailored strategies to interpret findings and recommend corrective actions.
- Create long and short-term plans, including setting targets for milestones and adhering to deadlines while mitigating operational risk within and outside the organization.
- Analyze and QC all projects to maintain standards expected, focusing on reducing the expenses with potential issues that could hinder business growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions.
- Mentored, coached, and delegated tasks to senior/junior managers, fostering their professional development and enhancing overall team efficiency.
Site Manager / Biomed Tech II
GE Healthcare - Tampa, FL
03.2018 - 09.2020
- Serve as primary liaison for all hospital executive leadership and corporate teams on all medical equipment technology issues for accounts.
- Worked alongside CFO & COO of hospital to implement new ordering and inventory process for in-house Biomed.
- Assisted sales and project managers with project planning, analysis, design, implementation, and budgets.
- Drive business results through quarterly reports and manage customer relationships throughout sites of responsibility.
- Evaluate complex customer biomedical equipment issues, implement appropriate repairs and perform planned maintenance (PM).
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- Lead, instruct, and assist technicians on basic and complex repairs and resolution.
Service Engineer
Steris Corporation - Tampa, FL
10.2015 - 03.2018
- Initiated a new up-selling process that drove annual sales for parts from 300k to over a million in less than 2 years.
- Worked with engineering and tech support to add an updated section in the equipment manual for field engineers to use.
- Providing exceptional on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment.
- Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues, and improve overall customer experience.
- Manage personal schedule by regular and punctual attendance along with adhering to Field Service metrics; hours accountability, overtime accountability, response time, and first time fix rate.
- Maintain budgets and manage monthly expenses as related to company and client services.
- Identifying opportunities to improve client processes and customer experiences, while reducing costs.
Clinical Engineering Intern
St. Joseph’s Hospital. Tampa, FL
04.2015 - 10.2015
- Assist tenured Technicians with routine PM’s and repairs on devices such as: SCDs, Vital Sign Monitors, Doppler Units, Vein Finder, Bladders Scanners, Infusion/Alaris pumps, Kangaroo feeding pumps, Handheld Pulse OX and others.
- Conducted thorough inspections of medical devices, ensuring compliance with industry standards and regulations.
- Supported senior engineers with troubleshooting complex device malfunctions, minimizing disruption to clinical operations.
- Aided in conducting comprehensive risk assessments for various types of medical equipment used within the healthcare facility.
Eservice Specialist
Liberty Mutual - Tampa, FL
11.2011 - 10.2015
- Exercised my creative and decision-making skills by contributing new concepts.
- Improved internal performance and customer experiences.
- Provided support for inbound calls and written correspondences.
- Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues promptly.
- Evaluated and made decisions regarding customer accounts.
- Manage and utilize time effectively to ensure the department exceeds monthly goals.
Education
Bachelor of Science - Business Management
University of South Florida
Tampa, FLSkills
Strategic Business Operations
Team Management Experience
Project Planning & Development
Analytical Thinking
Vendor Risk Management
Quantitative Analysis
Risk mitigation strategies
Operational Resilience
Communications
Cost Reduction
Time Management
Problem-solving attitude
Software
Canva Pro
CRM Softwares
Simpro
Airtable
Slack
ServiceNow
SAS
Timeline
Operations
Streetleaf- Tampa, FL
11.2021 - Current
Site Manager / Biomed Tech II
GE Healthcare - Tampa, FL
03.2018 - 09.2020
Service Engineer
Steris Corporation - Tampa, FL
10.2015 - 03.2018
Clinical Engineering Intern
St. Joseph’s Hospital. Tampa, FL
04.2015 - 10.2015
Eservice Specialist
Liberty Mutual - Tampa, FL
11.2011 - 10.2015
Bachelor of Science - Business Management
University of South Florida