Malcom Ellis
Brooklyn,NY
Summary
Versatile and hardworking professional with experience in customer service, sales, and operations across various industries. Proven ability to quickly learn new tasks and excel in fast-paced environments with strong problem-solving and communication skills. Experienced in delivering high-quality service in various settings, with a focus on efficiency and team collaboration. Seeking a new opportunity to leverage diverse experience in a role that offers growth and higher earning potential.
Overview
11
11
years of professional experience
Work History
Mail Associate
A&O Shearman
05.2024 - Current
- Sorted, distributed, and handled all internal and external mail efficiently and accurately, ensuring timely delivery to respective departments.
- Monitored inventory of office supplies and placed orders as needed, ensuring smooth operations.
- Organized and filed documents for quick retrieval by legal and administrative staff.
Arranged for special or high-priority deliveries using external courier services, ensuring fast and secure document transfer. - Ensured compliance with security and confidentiality to adhere to firm policies regarding the handling of sensitive and confidential information.
Sale Associate
6 Miles Mobile
07.2020 - 05.2024
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
- Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
Barista/Cashier
Starbucks
07.2018 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Operated cash register for cash and credit card transactions daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Porter
Available Spaces
07.2016 - 06.2018
- Performed maintenance duties such as sweeping, mopping, vacuuming, and taking out the trash.
- Increased workplace safety by immediately reporting potential hazards.
- Store supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Barista/Cashier
Starbucks
12.2014 - 09.2015
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
Gaffney Industrial Supply
06.2014 - 08.2014
- Visually inspected all pallets for deliveries to verify the quality and accuracy of the shipments.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Understood and adhered to state and federal regulations controlling warehousing, loading, and shipping operations.
- Maintained cleanliness and organization in the yard.
Customer Service Representative
WEP
04.2013 - 04.2014
- Updated client documentation for accurate, compliant, and current records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- I filed, faxed, and printed the needed paperwork daily.
Education
High School Diploma -
Erasmus Hall
01.2010
Skills
- Multitasking
- Attention to detail
- Strategic Planning
- Teamwork
Timeline
Mail Associate
A&O Shearman
05.2024 - Current
Sale Associate
6 Miles Mobile
07.2020 - 05.2024
Barista/Cashier
Starbucks
07.2018 - 03.2020
Porter
Available Spaces
07.2016 - 06.2018
Barista/Cashier
Starbucks
12.2014 - 09.2015
Customer Service Representative
Gaffney Industrial Supply
06.2014 - 08.2014
Customer Service Representative
WEP
04.2013 - 04.2014
High School Diploma -
Erasmus Hall
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