Malda Trey

• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
• Assisted clients with complex situations by providing clear guidance on intake process and available services, resulting in increased understanding and engagement.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
• Resolved complaints with empathy, resulting in increased loyalty and repeat business.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions.
• Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
• Assisted customers in navigating company's products and services, ensuring they received best possible experience.

Increased enrollment by 60% my first year

• Promoted healthy lifestyles through engaging workshops on nutrition, physical activity, mental health, and chronic disease prevention.
• Spearheaded the development of health promotion campaigns, raising awareness about chronic disease prevention and management.
• Led group classes focused on topics such as nutrition, exercise, stress management, and chronic disease prevention for improved community health outcomes.
• Played an active role in community outreach programs focused on promoting health awareness topics such as immunizations or chronic disease prevention.
• Educated patients on disease prevention and healthy lifestyle choices, contributing to overall community wellbeing.
• Informed patients and families on disease prevention and health promotion.

• Licensed Cosmetologist, providing salon services in client homes for busy moms and their kids.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Contributed to positive work environment by supporting team members and assisting with tasks as necessary.
• Monitored current trends to understand fashions and better serve customer needs.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Processed payments, entering sales in register for prompt customer service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Promotion and sales of all Cabela loyalty programs, credit card enrollment and club membership
• Perform daily cash transaction reconciliation, meet processing deadlines, resolve operational issues
• Goal focused coordination of Customer Events & Promotions
• Common knowledge of all departments