Malea Andrews
Delivery Specialist, Government Officials, Customer Service Rep, Telephone Operator, Server, Security Specialist
BRANCHVILLE,NJ
Summary
- Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Delivery Specialist
Instacart
Raleigh, North Carolina
09.2018 - Current
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Coordinated consistent on-time deliveries of damage-free goods.
- Completed and submitted logs and paperwork every day to maintain records.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Government Officer
NCDPS
Raleigh, North Carolina
05.2015 - 01.2020
- Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.
- Handled office administration and logistics.
- Verified grant agreements and negotiated contracts complied with applicable regulations.
- Trained employees on procedures and proper use of systems.
Security Officer
Allied Universal Security Services
Raleigh, North Carolina
02.2012 - 04.2015
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Janitorial Worker
Enviromental Control
Raleigh, North Carolina
09.2009 - 02.2012
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Reported vandalism or other damage to property to supervisor.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Casual Team Member
Nc State University
Raleigh, North Carolina
08.2007 - 09.2009
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Lent physical support to customers seeking to locate or transport specific items.
- Followed store planograms to properly stock shelves.
ACS Customer Service Call Center
ACS
Raleigh, North Carolina
05.2006 - 07.2007
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Approved and terminated customer contracts upon request.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
Cary High School
Cary, NC 08.2001 - 05.2003
Business Administration
South University
Savannah, GA 07.2022 - 08.2025
Skills
Delivery scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Business Administration
South University
07.2022 - 08.2025
Delivery Specialist
Instacart
09.2018 - Current
Government Officer
NCDPS
05.2015 - 01.2020
Security Officer
Allied Universal Security Services
02.2012 - 04.2015
Janitorial Worker
Enviromental Control
09.2009 - 02.2012
Casual Team Member
Nc State University
08.2007 - 09.2009
ACS Customer Service Call Center
ACS
05.2006 - 07.2007
High School Diploma -
Cary High School
08.2001 - 05.2003