Marcquez Wright
Montgomery,AL
Summary
Dynamic IT and logistics professional with strong expertise in network security and transportation logistics gained at Maxwell Air Force Base and J.B. Hunt. Consistently enhanced system efficiency and streamlined logistics operations, leading to significant improvements in operational workflows. Proficient in Microsoft Office, with proven ability to foster team collaboration and elevate customer satisfaction. Career goals include leveraging technical skills to drive further innovations in logistics and IT.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Field Service Technician
Maxwell Air Force Base
Montgomery, AL
02.2025 - Current
- Troubleshoots and maintains diverse applications for firefighters, such as ILS-S, IMDS, PAMS, ACAS, ARMS, CMOSS, and LOGMOD.
- Maintained equipment performance by cleaning and lubricating components.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered timely enhancements through efficient implementation of system modifications.
- Ensures timely resolution by documenting and monitoring issues.
IT Help Desk Technician
Peraton /Advanced Technical Solutions/DMDC
Prattville, Alabama
01.2023 - 01.2025
- Provide Tier 3 Helpdesk support, including remote troubleshooting and resolution of hardware issues from multiple vendors
- Imaged computers
- Tracked and monitored problems for a timely resolution
- Subject Matter Expert in the ServiceNow (SNOW) ticketing system
- Updated, troubleshot, and resolved issues reported by users via SNOW ticketing system
- Performed configuration, access control, and patch work on multiple systems
- Trained new hires and team members on SNOW, customer support, and troubleshooting guidelines to Tier 3 standards
- Imaged and shipped new hardware to all RPIDS and DBIDS sites to include but not limited to Windows 11 devices, scanners, CAC printers etc
- Guided customers through new and existing applications
- Worked requests of maintenance to personal computers including imaging and booting installation of software
- Worked with Window servers 2018 – 2024
- Assisted with implementing operations of Windows OS upgrades
- Provided administrative support to storage appliances and devices
- Upgraded systems for all military branches to meet the mandated guidelines
- Monitored, maintained, and upgraded software center to meet satisfaction regarding SLA’s
- Installed, configured, and administered multiple software applications for end users, ensuring seamless operation and user satisfaction
- Manage logistics for shipping and supporting hardware such as printers, workstations, and handheld devices
- Utilize ServiceNow and Zendesk to manage and document support tickets and deliver training for Department of Defense end users and new hires
- Implementing system updates for customers
Admin / 88M Truck Driver / Supply
Alabama National Guard
01.2013 - Current
- Configure and troubleshoot Microsoft Teams and Outlook 365, ensuring seamless communication for Army personnel
- Implementing system updates for officers
- Install and update Microsoft Office 365 applications, maintaining operational efficiency for Army computers
- Load and unload critical materials including food, weapons, ammunition, and armored vehicles
- Conduct missions for transporting important or hazardous materials using Mt 088 tractor trucks and other military vehicles
Truck Driver/ Logistics Specialist
J.B. Hunt
Montgomery, AL
01.2021 - 01.2023
- Ensured safe and responsible transportation of steel and wood across multiple states, adhering to all safety regulations and guidelines
- Planned and executed logistics strategies to optimize the timely and cost-effective delivery of goods, utilizing CDL Class A expertise
- Managed stock control and warehousing operations, ensuring accurate distribution and flow of goods to designated locations
- Analyzed transportation and supply chain data to identify inefficiencies and provided actionable recommendations for improvement, while participating in continuous improvement initiatives
Truck Driver
Schilli Flatbed Division
Montgomery, AL
01.2018 - 01.2020
- Transported goods and supplies safely and securely across multiple states while ensuring compliance with all transportation regulations
- Instructed and mentored student drivers in proper goods transportation and safety procedures, contributing to skill development and adherence to safety standards
- Compiled carrier and route assignments tracked and updated shipment statuses and effectively resolved client complaints by soliciting and acting on feedback
Education
High School Diploma -
Notasulga High School
Notasulga, AL05.2013
Bachelor of Science - Computer Science
Alabama State University
Tech 6 program -
Detroit School for Digital Technology
Montgomery, ALSkills
- Microsoft Office
- Outlook
- Word
- Excel
- OneDrive
- SharePoint
- PowerPoint
- Maintaining network security
- Computer Concepts & Applications
- Monitoring systems
- Network management
- Data Entry and Retrieval
- Transportation Logistics
- Vehicle Maintenance
- Supply Management
- Customer Service
- Verbal Communication
- Written Communication
- Presenting
- Team Player
- Technical Support
- Knowledge of Security Concepts
- Knowledge of Software
- Knowledge of Policies
- Truck Driver
- CDL Class A
- Logistics Support
- Shipping Hardware
- Hardware Configuration
- Installations
- Problem-solving
- Communication
- Training
- Logistics Management
- Software Proficiency
Certification
- CompTIA Security +
- Insider Threat Awareness
- OPSEC Awareness to Military members, DOD employees, and contractors
- Unauthorized Disclosure of Classified Information for DOD and Industry
- Introduction to Information Security
- Cyber Awareness Training
- Identifying and Safeguarding Personally Identifiable Information Training (PII)
- Counterintelligence Awareness and Reporting Training (CIAR)
- Controlled Unclassified Information Training (CUII)
- Active Secret Security Clearance
Security Clearance
Active Secret Security Clearance
Timeline
Assistant Field Service Technician
Maxwell Air Force Base
02.2025 - Current
IT Help Desk Technician
Peraton /Advanced Technical Solutions/DMDC
01.2023 - 01.2025
Truck Driver/ Logistics Specialist
J.B. Hunt
01.2021 - 01.2023
Truck Driver
Schilli Flatbed Division
01.2018 - 01.2020
Admin / 88M Truck Driver / Supply
Alabama National Guard
01.2013 - Current
High School Diploma -
Notasulga High School
Bachelor of Science - Computer Science
Alabama State University
Tech 6 program -
Detroit School for Digital Technology
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