Malea Johnson
Farmersville,OH
Summary
Dynamic Retail Sales Associate with proven expertise at Michaels Craft Store, excelling in customer service and visual merchandising. Recognized for enhancing customer loyalty through effective problem-solving and teamwork. Adaptable and dependable, I successfully trained new staff and contributed to store operations, ensuring a welcoming shopping environment and efficient inventory management.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Michaels Craft Store
11.2023 - 09.2025
- Assisted customers in locating products and providing product information
- Maintained organized merchandise displays to enhance shopping experience
- Handled customer inquiries and resolved issues to ensure satisfaction
- Supported inventory management through restocking and product rotation
- Learned company policies and procedures to uphold service standards
- Adapted quickly to changing store environments and customer needs
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- trained new employees and manager during the beginning stages of the store location.
- Helped build the location from the concrete up by building shelves, displays, working in groups to ensure everything runs smoothly, stocked for weeks with a team of people. Trained a manager with the little experience I had.
- Participated in periodic inventory counts to maintain accurate stock levels.
Front Desk Receptionist
Creekwood Motel
02.2023 - 06.2023
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Booked people into motel months in advance.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- counted drawers every shift and turned in the exact amount on slip by the end of the day.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
No Degree - Visual Arts
Sinclair Community College
Dayton, OHNo Degree - Phlebotomy
Encore Care Association
Centerville, OH07-2024
High School Diploma -
CHESS Christian School
Springboro, OH06-2020
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Retail sales
- Retail store operations
- Phone etiquette
- Verbal and written communication
- Calm demeanor
- Friendly and helpful
- Honest and dependable
- Adaptable and flexible
- Team cooperation
Accomplishments
- Documented and resolved a possible money theft which led to emails warning other businesses and saving them from getting stolen from.
- Collaborated with team of 30+ in the development of a new store location.
- Received many positive feedback from customers.
Certification
- Phlebotomy Technician, Encore Care Association - July 11, 2024
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
Michaels Craft Store
11.2023 - 09.2025
Front Desk Receptionist
Creekwood Motel
02.2023 - 06.2023
No Degree - Visual Arts
Sinclair Community College
No Degree - Phlebotomy
Encore Care Association
High School Diploma -
CHESS Christian School