Maleah Crawford
Darby,PA
Summary
Dynamic professional with a proven track record at Ranstad USA, excelling in problem-solving and customer service. Leveraged adaptability and client relations expertise to enhance customer satisfaction and streamline service processes. Demonstrated exceptional troubleshooting abilities and interpersonal skills, significantly improving team efficiency and client trust.
Overview
7
7
years of professional experience
Work History
Contractor for Vanguard
Ranstad USA
Atlanta, GA
09.2022 - Current
- Handled many customers daily and processed transactions, deposits, and withdrawals.
- Resolved complex problems involving multiple departments within the organization.
- Resolved customer issues with missing products and account payment status to maintain satisfaction.
- Provided accurate information to customers regarding their accounts and services.
- Implemented strategies designed to reduce risk associated with customer accounts.
- Assisted with training new staff members on account maintenance procedures.
- Managed multiple accounts simultaneously while meeting tight deadlines.
- Ensured compliance with applicable laws, regulations, company policies and procedures when handling customer accounts.
- Identified potential opportunities for improving customer service processes.
- Processed payments, cancellations, adjustments, refunds, credit applications and other transactions.
- Performed data entry into the system for new accounts or updates to existing accounts.
- Verified accuracy of billing statements prior to sending them out to customers.
- Developed strong relationships with customers by providing excellent service in a prompt manner.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nurse Assistant
Aging With Comfort
Philadelphia, PA
03.2018 - 03.2022
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided emotional support to family members during difficult times.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed universal precautions at all times when handling infectious materials or bodily fluids.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted with administering medications under the direction of a Registered Nurse.
Education
Some College (No Degree) - Computer Science
Community College of Philadelphia
Philadelphia, PASome College (No Degree) - Computer And Information Sciences
Delaware County Community College
Media, PASkills
- Problem-solving
- Troubleshooting and diagnosis
- Customer service
- Adaptability and flexibility
- Client relations / Crm system
References
References available upon request.
Timeline
Contractor for Vanguard
Ranstad USA
09.2022 - Current
Nurse Assistant
Aging With Comfort
03.2018 - 03.2022
Some College (No Degree) - Computer Science
Community College of Philadelphia
Some College (No Degree) - Computer And Information Sciences
Delaware County Community College