Maleah Glass
Chattanooga,TN
Summary
Dynamic and results-driven hospitality leader with a proven track record in $5M+ revenue operations, private event sales, and team development. Skilled at building client relationships, negotiating contracts, and driving revenue growth in competitive markets. Licensed in Life, Health, and Accident Insurance, with expertise in closing event sales, training teams in upselling, and leading high-volume businesses. A natural communicator with an outgoing personality, able to connect quickly with clients, and inspire teams. Recently relocated to Chattanooga in December 2025 and am seeking to bring my West Coast hospitality experience and Kentucky-bred warmth into a sales role that blends creativity, connection, and memorable guest experiences.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Miss B's Coconut Club
San Diego, CA
02.2021 - 12.2025
- Oversaw daily operations at $5M+ high-volume restaurant, balancing profitability with guest satisfaction in a competitive tourist and local market.
- Spearheaded, directed, and grew the private events program. Overseeing all private event sales and execution from rehearsal dinners and welcome parties to corporate functions from 35-150 guests.
- Trained and coached a team of 30+ employees on upselling strategies, menu knowledge, and guest engagement, increasing per-guest sales and repeat business.
- Built and maintained relationships with wedding planners, local town council and businesses, and corporate clients driving repeat bookings and referral business.
- Managed the full sales cycle - prospecting, pitching, contracting, and coordinating - ensuring seamless experiences and profitable outcomes.
- Collaborated cross-departmentally with culinary and bar teams to customize menus and event packages, enhancing guest satisfaction and brand alignment.
- Produced on brand collateral; menus, signage, florals, and decor to elevate the guest experience and reinforce the venue's tropical, lifestyle aesthetic.
- Supported financial reporting, labor cost control, and revenue analysis to consistently achieve business targets.
Assistant Manager
Nada
Cincinnati, OH
02.2019 - 02.2020
- Supported operations for a multi-million-dollar, high-volume restaurant known for premium food and beverage offerings.
- Assisted in private event sales and planning, coordinating with clients to ensure successful execution.
- Trained front-of-house team members on menu knowledge, guest experience, and upselling strategies to increase average ticket size.
- Collaborated with leadership on budgeting, inventory, and staffing to maximize revenue and control costs.
Manager
La Puerta
San Diego, CA
01.2016 - 01.2019
- Directed daily operations for a $5M+ urban restaurant and bar, consistently exceeding revenue and service goals.
- Managed staff schedules and assigned duties to optimize productivity.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Built strong client relationships through attentive service and personalized recommendations, fostering repeat business.
- Trained and mentored employees on upselling cocktails and specialty menu items, driving higher sales per guest.
Education
Some College (No Degree) - Pre-Law
University of Kentucky
Lexington, KYSome College (No Degree) -
Jefferson Community College
Louisville, KYSkills
- B2C & B2B Sales Strategies
- Private Event Sales & Execution
- Client Relationship Building
- Negotiation & Contract Management
- Upselling & Cross-Selling Techniques
- Team Leadership & Training
- Revenue growth and profitability
- Menu Development
- Licensed: Life, Health & Accident Insurance in CA
Timeline
Assistant General Manager
Miss B's Coconut Club
02.2021 - 12.2025
Assistant Manager
Nada
02.2019 - 02.2020
Manager
La Puerta
01.2016 - 01.2019
Some College (No Degree) - Pre-Law
University of Kentucky
Some College (No Degree) -
Jefferson Community College