Maleah Mason
Jonesboro,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as an efficient, dedicated and hardworking leader with history of streamlining operations and increasing operational and sales results.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Aeropostale
02.2024 - 06.2024
- Scheduled MOD segments
- Review hourly SPARC sheet inputting hourly sale conversion rates, comp ratio and traffic conversions
- Key Holder
- Conduct opening/closing procedures & paperwork
- Receive, sort and merchandise weekly replenishment shipments
- Train denim & visual associate specialists
- Setup mannequins according to company monthly floorset
- Merchandise new clothing inventory according to SPARC monthly floorsets
- Verify deposits
- Verify weekly paperwork
- Coordinate breaks
- Give nightly recaps of the store's stats at in the manager "Group Me" chat
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Tracked company equipment, tools and technology to manage inventory.
- Maintain a stocked and organized backroom
- Backstock & sized merchandise according to style number
- Delegate during my MOD segment
Sales Floor Supervisor
Burlington Coat Factory
09.2022 - 01.2023
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Recruited, hired and trained team of 10 or more salespeople.
- Supervised tasks and schedules for retail company with high sales numbers.
- Set sales goals and tracked progress using B-time.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Upsell our loyalty program and credit card options
- Key Holder
- Process Freight
- Create schedules and manage breaks
Cashier
Dollar Tree
05.2022 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained cash drawer of $100 or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Home Loan & Credit Repair Specialist
Expert Financial Enterprise
05.2019 - 10.2019
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Conduct credit repair consultations
- Send out dispute letters on behalf of customers
- Process payments
- Schedule tours and appraisals for the company
- Put out yard signs
- Add clients to credit repair software
- Process Home Loan Applications
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Sales Associate & Cashier
Goodwill Industries Store & Donation Center
04.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Apply color of the day discount and senior discounts
- Help process incoming donations
- Maintained records related to sales, returns and inventory availability.
Sales Associate Specialist
The Oil Bar
09.2017 - 03.2018
- Provide change
- Apply senior & military discounts
- Upsell products
- Maintain my commission goals
- Open & close the store by myself as key holder
- Process payments
- Add & mix oil products
- Review incoming inventory
- Help train new employees
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Answered questions about current promotions and resolved issues according to store policies
- Helped customers by answering questions and locating merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Bayside High School
08.2017
Skills
- Merchandise Promotion and Display
- Customer Communication & Retention
- Teamwork and Collaboration
- Compliance Management
- Operations Management
- Employee Development & Supervision
- Inventory Management
Accomplishments
- Employee of the month March 2024 - Aeropostale
- Highest MOD Comp Segment March 2024 - Aeropostale
Timeline
Operations Supervisor
Aeropostale
02.2024 - 06.2024
Sales Floor Supervisor
Burlington Coat Factory
09.2022 - 01.2023
Cashier
Dollar Tree
05.2022 - 09.2022
Home Loan & Credit Repair Specialist
Expert Financial Enterprise
05.2019 - 10.2019
Sales Associate & Cashier
Goodwill Industries Store & Donation Center
04.2018 - 12.2018
Sales Associate Specialist
The Oil Bar
09.2017 - 03.2018
High School Diploma -
Bayside High School