MaLeah Turner
Hutchinson,KS
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Documentation Specialist
Pfizer
05.2024 - 12.2024
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
Patient Access Representative
The University of Kansas Health System
01.2024 - 05.2024
- Assisting patients at check in and check out, registration, phone notes, payments, co-pays, scheduling
- Utilize EPIC
Benefits Enrollment Specialist
Insight Global
10.2023 - 12.2023
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
- Improved employee satisfaction by efficiently processing and managing benefit enrollment requests.
Consumer Loan Specialist
Advance America
11.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Educated customers about loan options, benefits and restrictions.
MHDDT
State Hospital
11.2019 - 07.2022
- Helped patient's and resident's with personal hygiene, oral hygiene, care of clothing, room care, and encouraged proper nutrition, and other assistance as needed
- Escorted to classes and appointments on campus
- Filled weekly canteen orders
- Routine room searches
Kansas
Smile KCK
06.2018 - 09.2018
- Monitored front desk traffic to support customer satisfaction
- Updated and maintained the office filing system
- Answered and directed incoming calls in a professional and timely manner
- Set/confirmed appointments
- Processed insurance claims
- Radiographs
- Coronal Polishing
- 4 hand dentistry
- Charting
- Customer Service Representative
Admissions Representative
Concorde Career College
06.2016 - 09.2018
- Incoming/outgoing calls
- Assisted prospective students with information about programs offered
- Scheduled appointments for prospective students to visit the campuses and speak with admissions about additional questions
Education
DIPLOMA - DENTAL ASSISTING
CONCORDE CAREER COLLEGE
09.2017
Skills
- Goal oriented
- Team player
- Active listening
- Data entry
- Customer satisfaction
- LiveChat
Certification
- BLS Certification
- CPR Certification
Timeline
Documentation Specialist
Pfizer
05.2024 - 12.2024
Patient Access Representative
The University of Kansas Health System
01.2024 - 05.2024
Benefits Enrollment Specialist
Insight Global
10.2023 - 12.2023
Consumer Loan Specialist
Advance America
11.2022 - Current
MHDDT
State Hospital
11.2019 - 07.2022
Kansas
Smile KCK
06.2018 - 09.2018
Admissions Representative
Concorde Career College
06.2016 - 09.2018
DIPLOMA - DENTAL ASSISTING
CONCORDE CAREER COLLEGE
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