Maleana Roulain
McAlester,OK
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. s.
Overview
12
12
years of professional experience
Work History
Kitchen Manager
Keystone Food Services
01.2022 - Current
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Head Waitress
Gidget's Place
05.2020 - 12.2022
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Choctaw Nation Jones Academy
Choctaw Nation
09.2012 - 03.2016
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Improved children''s social skills through engaging group activities and outings.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Created an enjoyable atmosphere, through games, and music.
- Organized transportation needs for school pick-ups/drop-offs or other necessary trips.
- Traveled with children either to Broken Bow or to Dallas Airport safely and in a timely manner.
- Communicated positively with children and guardians.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Administered medications, following strict instructions from doctors orders and medical labels.
Education
Early Childhood Education
Northeastern State University
Tahlequah, OKHigh School Diploma -
Crowder High School
Crowder, OK05.2001
Skills
- Staff Supervision
- Product Rotation
- Scheduling
- Care management
- Child Supervision
- Recordkeeping requirements
- Safety understanding
- Housekeeping abilities
Enjoys sporting events, outdoors and travel
I've played sports all my life, til injuries kept me from doing it. My children who are grown, grew up playing sports. I coached them in softball for a few years, and was always helping them learn or get better. One of my daughters played basketball all through school. I don't mind learning new sports. I enjoy traveling. Weather it be to Haskell Indian Nations University, as I have taken two kids there for a couple of years. I've done over night stays in Dallas to get some children during bad weather. I have also went to Tulsa for Mr. Sanchez to information on children who were applying to come to Jones. I do not mind being on the road.
Timeline
Kitchen Manager
Keystone Food Services
01.2022 - Current
Head Waitress
Gidget's Place
05.2020 - 12.2022
Choctaw Nation Jones Academy
Choctaw Nation
09.2012 - 03.2016
Early Childhood Education
Northeastern State University
High School Diploma -
Crowder High School