Maleea Ulricksen
Bellingham,WA
Summary
Two years of experience in patient intake data entry combined with over ten years in customer service. Proven ability to create an empathetic environment for patients while efficiently managing financial data and daily appointments. Strong background in high-traffic settings with a focus on conflict resolution and professionalism. Committed to enhancing patient experiences through effective communication and support.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Bellingham, Washington
11.2024 - Current
- Facilitated patient intake processes for a busy healthcare facility.
- Collected and verified patient information using electronic health record systems.
- Provided excellent customer service by answering inquiries about medications and prescriptions.
- Assisted in resolving patient inquiries and concerns promptly and professionally.
- Maintained accurate records of patient interactions and data entries consistently.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained cleanliness and organization of the pharmacy work area consistently.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Actively sought out opportunities for professional development through continuing education courses or workshops.
Customer Service Representative
Dick Sporting Goods
Bellingham, Washington
05.2022 - 08.2024
- Assisted customers with product inquiries and purchase decisions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed transactions accurately using point-of-sale systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with team members to enhance customer experience.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Price Coordinator
Kroger
Bellingham, Washington
03.2020 - 07.2024
- Analyzed competitor pricing to ensure market competitiveness for Kroger products.
- Analyzed price changes in the market to determine appropriate pricing for products.
- Collaborated with inventory teams to maintain optimal stock levels and pricing accuracy.
- Entered new item pricing into system to maintain accuracy for databases.
- Maintained accurate records of all transactions involving pricing activities.
- Supervised creation of marketing materials and collateral.
Education
High School Diploma -
Burlington Edison High School
Burlington, WA06-2016
Skills
- Electronic health records
- Insurance claims processing
- Billing assistance
- Insurance reconciliation
- Workflow optimization
- Customer relationship management
- Problem solving
- Time management
- Conflict resolution
- Effective communication
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2024 - Current
Customer Service Representative
Dick Sporting Goods
05.2022 - 08.2024
Price Coordinator
Kroger
03.2020 - 07.2024
High School Diploma -
Burlington Edison High School