Summary
Overview
Work History
Education
Skills
Timeline
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Maleekah Davis

Summary

Exceeding customer expectations through my unique, upbeat energy and dedication to providing exceptional service differentiates me as an outstanding candidate for your team. With a track record of utilizing emotional intelligence and attentive communication to build strong customer relationships, I'm passionate about driving brand loyalty and increasing customer engagement. As a highly reliable and punctual individual, I am committed to delivering high-quality customer service and fostering a welcoming atmosphere. I thrive in fast-paced environments and am eager to contribute my customer-centric skills to achieve the team's objectives and exceed customer satisfaction targets.

Overview

7
7
years of professional experience

Work History

Facer/ Package Handler

FedEx Ground
08.2022 - Current
  • Work with a team to assemble, seal, and load packages into correct trucks.
  • Read and comprehend labels to ensure proper processing.
  • Lifting and loading heavy packages into trucks with teammates.
  • Promoted within 6 months to an official facer who watches over the control systems of the distributions of the packages.

Server

Olive Garden
04.2022 - 11.2022
  • Ensured optimal guest experience by seating guests, managing orders, serving dishes, and removing dinnerware promptly while accompanying financial transactions using digital Disk system with a positive attitude.
  • Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes.

Photographer

Lifetouch Photography
08.2021 - 03.2022
  • Basic technical concepts and skills that were involved with using a camera. Duties were mainly to capture smiling faces from kindergarten through high school students and provide schools and families with high quality images and a memorable Picture Day experience from start to finish.
  • More focused on the schools and students' experience and taking quality photos that the families could be interested in buying.
  • Photographed high-quality images for various print and digital projects.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Seasonal Job.

Staples Sales Associate

Staples, The Office Supply Superstore
02.2021 - 12.2021
  • Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets.
  • Educated customers on available product options to meet and exceed customer service experience, investigated, and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Barista

Starbucks, Barista
12.2020 - 05.2021
  • Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.

Certified Crew Trainer

Chipotle Grill
02.2017 - 12.2020
  • Meticulously handled POS system transactions including credit, cash, exchange, returns, and refunds to ensure seamless and accurate cash flow.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

Bachelor of Science - Biology

University of Cincinnati
2600 Clifton Ave, Cincinnati, OH 45220
05.2024

High School Diploma -

Walnut Hills High School
3250 Victory Pkwy, Cincinnati, OH 45207
05.2020

Skills

  • Clear and concise verbal communication
  • Interpersonal skills
  • Attentiveness to customer needs
  • Resolving customer complaints
  • Empathy and understanding
  • Maintaining a positive attitude
  • Supporting team goals and initiatives
  • Demonstrating a cooperative approach
  • Optimizing workflow to maximize productivity
  • Thriving in dynamic work environments
  • Analyzing challenges and finding practical solutions
  • Ensuring accuracy in order management
  • Following specific instructions and protocols

Timeline

Facer/ Package Handler

FedEx Ground
08.2022 - Current

Server

Olive Garden
04.2022 - 11.2022

Photographer

Lifetouch Photography
08.2021 - 03.2022

Staples Sales Associate

Staples, The Office Supply Superstore
02.2021 - 12.2021

Barista

Starbucks, Barista
12.2020 - 05.2021

Certified Crew Trainer

Chipotle Grill
02.2017 - 12.2020

Bachelor of Science - Biology

University of Cincinnati

High School Diploma -

Walnut Hills High School

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Maleekah Davis