Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Maleia Colker

Newark,CA

Summary

Enthusiastic college student with a strong background in customer service and team leadership. Seeking opportunities to utilize skills and gain valuable experience in a professional setting. Committed to making a positive contribution to the team and continuously expanding knowledge and abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Mezzeluna
02.2024 - 06.2024
  • Take Orders: Accurately take food and beverage orders from guests and relay them to the kitchen staff
  • Serve Food and Beverages: Deliver orders to guests promptly and ensure their satisfaction with the meal
  • Provide Excellent Customer Service: Address any guest questions or concerns in a polite and efficient manner, aiming to enhance their dining experience
  • Handle Payments: Process guest payments, including cash and credit card transactions, and provide accurate change as needed
  • Maintain Cleanliness: Keep the dining area, tables, and workstations clean and organized
  • Follow Health and Safety Regulations: Adhere to all restaurant policies and health and safety guidelines

Server

Sushiko
08.2023 - 02.2024
  • Provided excellent customer service by greeting guests, taking orders, and ensuring a pleasant dining experience
  • Explained menu items, sushi varieties, and daily specials to customers, offering suggestions and answering questions
  • Served food and beverages promptly, ensuring orders were accurate and delivered at the right temperature
  • Maintained a clean and organized dining area, promptly clearing tables and resetting for the next guests
  • Processed payments, handled cash and credit card transactions, and provided customers with accurate receipts
  • Collaborated with kitchen staff to ensure timely and quality service
  • Handled customer complaints and special requests with professionalism and efficiency

Intern

Silicon Valley Orthopaedics
07.2023 - 08.2023
  • Experienced in shadowing doctors during patient checkups, analyzing X-rays, and observing surgeries
  • Analyzed problems and worked with teams to develop solutions.
  • Skilled at adapting to fast-paced environments, working independently or collaboratively, and maintaining confidentiality
  • Supporting patient care, learning medical procedures, and gaining hands-on experience in a clinical setting

Guest Advocate

Target
08.2020 - 06.2021
  • Demonstrated a service culture that prioritizes the guest service experience by delivering the service standard
  • Created a welcoming experience by authentically greeting all guests
  • Stayed knowledgeable about the tools, products, and services available in the total store, and specific to my area, to solve issues for the guest and improve their experience
  • Scanned and bagged all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
  • Worked efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Attempted every return and followed register prompts, empowered to make it right for the guest while following Target's policies and procedures
  • Delivered easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Maintained a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers)
  • Performed all other duties based on business needs

Youth Sports Program Basketball Coach

City of Union City
05.2019 - 03.2020
  • Instructed and assisted young kids in learning and developing their basketball skills
  • Provided in-depth lessons on the fundamentals and advanced techniques of basketball
  • Fostered a supportive and engaging environment for children to improve their skills and build confidence
  • Encouraged teamwork, discipline, and sportsmanship among participants
  • Developed and implemented age-appropriate drills and activities to enhance learning and enjoyment

Education

Psychology

Sonoma State University
Rohnert Park, CA
05-2025

High School Diploma - undefined

Newark Memorial High School
Newark, CA
06.2021

Skills

  • Strong interpersonal skills
  • Excellent oral and written communication
  • Ability to work independently or with supervision
  • Proficient in sports coaching
  • Skilled in guest services
  • Adapt to resolving guest issues effectively
  • Professional appearance
  • Multitasking and organization

Certification

  • Food Handler
  • First Aid Certification
  • CPR Certification
  • AED Certification
  • Certificate in Sports Marketing and Entertainment

Personal Information

Gender: Female

Timeline

Server

Mezzeluna
02.2024 - 06.2024

Server

Sushiko
08.2023 - 02.2024

Intern

Silicon Valley Orthopaedics
07.2023 - 08.2023

Guest Advocate

Target
08.2020 - 06.2021

Youth Sports Program Basketball Coach

City of Union City
05.2019 - 03.2020

High School Diploma - undefined

Newark Memorial High School

Psychology

Sonoma State University

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Maleia Colker