MALEIK CAMERON
Peachtree Corners,GA
Summary
Knowledgeable Information Systems Technician adept at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Also a friendly and outgoing barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
3
3
years of professional experience
Work History
Information Systems Technician (Full-Time)
United States Navy, USN
Norfolk, Virginia
11.2018 - 03.2021
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed, troubleshooted and resolved hardware, software and other network and system problems.
- Tested computer hardware, networking software and operating system software.
- Maintained logs related to network functions, as well as maintenance and repair records.
- Coordinated with vendors and company personnel to facilitate purchases.
- Installed, modified and repaired software and hardware to resolve technical issues
- United States Navy: $25,422/yr
- United States Navy: 1530 Gilbert St # 2000, Norfolk, VA 23511
Barista (Part-Time)
Starbucks
Atlanta, GA
05.2018 - 11.2018
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled transactions, payment processing, cash change and issuing of receipt.
- Starbucks: $13.61/hr
- Starbucks: 1861 Peachtree St NE, Atlanta, GA 30309
Education
High School Diploma -
Graduation Achievement Center Charter High School
Atlanta, GA01-2018
Skills
- Technical troubleshooting
- Equipment setup
- Software Management
- Hardware Installation
- Workstation Maintenance
- Cash Handling
- Networking issues
- Diagnostic Tools
Timeline
Information Systems Technician (Full-Time)
United States Navy, USN
11.2018 - 03.2021
Barista (Part-Time)
Starbucks
05.2018 - 11.2018
High School Diploma -
Graduation Achievement Center Charter High School
additional information
- Salaries
- United States Navy: $25,422/yr
- Starbucks: $13.61/hr
- Address
- United States Navy: 1530 Gilbert St # 2000, Norfolk, VA 23511
- Starbucks: 1861 Peachtree St NE, Atlanta, GA 30309