Malek Awled Marzouk
Allentown
Overview
3
3
years of professional experience
Work History
Technical Solutions Consultant (Compute Systemes & Storage)
Hewlett Packard Enterprise (HPE)
06.2021 - 06.2022
- Identified hardware and software solutions
- Troubleshot technical issues on both compute and storage HPE products: Proliant (ML,DL,BL) servers/ StoreEver MSL/ MSA Storage/ SanSwitch/ StoreOnce/ 3PAR
- Diagnosed and repaired faults
- Replaced and repaired the necessary parts
- Contacted customers to quickly get the root cause
- Followed up with customers to ensure that the problem is resolved
Information Technology Operator (EVEA Cloud)
Adactim
10.2020 - 06.2021
- Supervised the EVEA IT Infrastructure
- Monitored servers related alerts/ critical Incidents
- Configured/ troubleshot and debugged Servers/VMs
- Troubleshot and resolved operational issues
- Managed Servers backup/restoration
- Mastered different tools and technologies e.g: Vmware ESXi 6.5/6.7, ILO 5, Vcenter, vSphere, IBM AS400
- Administered Office 365 users accounts
- Ensured 24/7 customer service
Technical Support Specialist
Web Hosting Canada (WHC)
09.2019 - 08.2020
- Administered Cpanel and WHM platforms
- Ensured CMS support (Wordpress, Joomla..)
- Troubleshot and resolved Outlook related issues
- Installed and configured SSL certification
- Troubleshot DNS/ Blocked IP address/ Website internal issues
- Managed Cloud and Dedicated servers
- Ensured bilingual customer support (FR/ENG)
DevOps Developer (Remote)
SmartTek
11.2019 - 07.2020
- Developed, deployed and ran an application on RedHat OpenShift Container Platform
- Developed and scanned an end-to-end CI/CD simple pipeline
- Mastered different DevOps tools and technologies e.g: Docker, Jenkins, Kubernetes, SonarQube
Education
Associate of Applied Science - Cybersecurity
Northampton Community College (NCC)
Bethlehem, PA12.2024
Bachelor of Science - Network Security And Telecommunications
Higher Institute of Technological Studies in Communication of Tunis (Iset'com)
Tunisia07.2020
International Scholarship - IT Software Development
Kirkwood Community College (KCC)
Cedar Rapids, IA05.2019
Skills
- Windows/ Microsoft office/ Office 365
- C / C/ C# / HTML/ CSS/ Java/ Python/ Wireshark/ PowerShell/ Linux/ CentOS
- SQL/ PostgreSQL / Mongo DB
- RedHat/ OpenShift / Jenkins/ Docker/ Kubernetes/ SonarQube
- Centreon / GLPI/ ServiceNow
- Virtualization/ VMware/ Hyper-V/ IBM (AS400)/ SalesForce/AvSecure / HPE ILO/
- Networking Administration (TCP, VPN, HTTPS, SSH, SSL, FTP)
- Ethical hacking/ Incident Response/ Vulnerability Management
- Customer service/ Time management/ Critical thinking/ Problem solving
Certifications and achievements
- TestOut IT Fundamentals Pro, 2024
- AWS Technical Essentials, 2022
- NSE1/ NSE2 Network Security Associate, 2021
- Scrum Foundation Professional SFPC, 2021
- Mobile App Development Certificate, 2019
- .NET Programming Certificate, 2019
- Java Programming Certificate, 2019
Awards
- Thomas Jefferson Scholarship Program, U.S. Department of State
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Technical Solutions Consultant (Compute Systemes & Storage)
Hewlett Packard Enterprise (HPE)
06.2021 - 06.2022
Information Technology Operator (EVEA Cloud)
Adactim
10.2020 - 06.2021
DevOps Developer (Remote)
SmartTek
11.2019 - 07.2020
Technical Support Specialist
Web Hosting Canada (WHC)
09.2019 - 08.2020
Associate of Applied Science - Cybersecurity
Northampton Community College (NCC)
Bachelor of Science - Network Security And Telecommunications
Higher Institute of Technological Studies in Communication of Tunis (Iset'com)
International Scholarship - IT Software Development
Kirkwood Community College (KCC)
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