Overview
Work History
Education
Skills
Certifications and achievements
Awards
Languages
Timeline
Generic

Malek Awled Marzouk

Allentown

Overview

3
3
years of professional experience

Work History

Technical Solutions Consultant (Compute Systemes & Storage)

Hewlett Packard Enterprise (HPE)
06.2021 - 06.2022
  • Identified hardware and software solutions
  • Troubleshot technical issues on both compute and storage HPE products: Proliant (ML,DL,BL) servers/ StoreEver MSL/ MSA Storage/ SanSwitch/ StoreOnce/ 3PAR
  • Diagnosed and repaired faults
  • Replaced and repaired the necessary parts
  • Contacted customers to quickly get the root cause
  • Followed up with customers to ensure that the problem is resolved

Information Technology Operator (EVEA Cloud)

Adactim
10.2020 - 06.2021
  • Supervised the EVEA IT Infrastructure
  • Monitored servers related alerts/ critical Incidents
  • Configured/ troubleshot and debugged Servers/VMs
  • Troubleshot and resolved operational issues
  • Managed Servers backup/restoration
  • Mastered different tools and technologies e.g: Vmware ESXi 6.5/6.7, ILO 5, Vcenter, vSphere, IBM AS400
  • Administered Office 365 users accounts
  • Ensured 24/7 customer service

Technical Support Specialist

Web Hosting Canada (WHC)
09.2019 - 08.2020
  • Administered Cpanel and WHM platforms
  • Ensured CMS support (Wordpress, Joomla..)
  • Troubleshot and resolved Outlook related issues
  • Installed and configured SSL certification
  • Troubleshot DNS/ Blocked IP address/ Website internal issues
  • Managed Cloud and Dedicated servers
  • Ensured bilingual customer support (FR/ENG)

DevOps Developer (Remote)

SmartTek
11.2019 - 07.2020
  • Developed, deployed and ran an application on RedHat OpenShift Container Platform
  • Developed and scanned an end-to-end CI/CD simple pipeline
  • Mastered different DevOps tools and technologies e.g: Docker, Jenkins, Kubernetes, SonarQube

Education

Associate of Applied Science - Cybersecurity

Northampton Community College (NCC)
Bethlehem, PA
12.2024

Bachelor of Science - Network Security And Telecommunications

Higher Institute of Technological Studies in Communication of Tunis (Iset'com)
Tunisia
07.2020

International Scholarship - IT Software Development

Kirkwood Community College (KCC)
Cedar Rapids, IA
05.2019

Skills

  • Windows/ Microsoft office/ Office 365
  • C / C/ C# / HTML/ CSS/ Java/ Python/ Wireshark/ PowerShell/ Linux/ CentOS
  • SQL/ PostgreSQL / Mongo DB
  • RedHat/ OpenShift / Jenkins/ Docker/ Kubernetes/ SonarQube
  • Centreon / GLPI/ ServiceNow
  • Virtualization/ VMware/ Hyper-V/ IBM (AS400)/ SalesForce/AvSecure / HPE ILO/
  • Networking Administration (TCP, VPN, HTTPS, SSH, SSL, FTP)
  • Ethical hacking/ Incident Response/ Vulnerability Management
  • Customer service/ Time management/ Critical thinking/ Problem solving

Certifications and achievements

  • TestOut IT Fundamentals Pro, 2024
  • AWS Technical Essentials, 2022
  • NSE1/ NSE2 Network Security Associate, 2021
  • Scrum Foundation Professional SFPC, 2021
  • Mobile App Development Certificate, 2019
  • .NET Programming Certificate, 2019
  • Java Programming Certificate, 2019

Awards

  • Thomas Jefferson Scholarship Program, U.S. Department of State

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional

Timeline

Technical Solutions Consultant (Compute Systemes & Storage)

Hewlett Packard Enterprise (HPE)
06.2021 - 06.2022

Information Technology Operator (EVEA Cloud)

Adactim
10.2020 - 06.2021

DevOps Developer (Remote)

SmartTek
11.2019 - 07.2020

Technical Support Specialist

Web Hosting Canada (WHC)
09.2019 - 08.2020

Associate of Applied Science - Cybersecurity

Northampton Community College (NCC)

Bachelor of Science - Network Security And Telecommunications

Higher Institute of Technological Studies in Communication of Tunis (Iset'com)

International Scholarship - IT Software Development

Kirkwood Community College (KCC)

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Malek Awled Marzouk