Malek Emam
Richardson,TX
Summary
Detail-oriented technical professional with hands-on experience as a Service Technician and Security Officer, combined with foundational knowledge of Data Center Engineering principles. Skilled in troubleshooting hardware systems, maintaining secure environments, responding to incidents, and supporting mission-critical infrastructure. Strong understanding of server hardware, cabling, physical security protocols, and operational procedures within high-availability environments. Known for reliability, attention to detail, and the ability to perform effectively under pressure.
Overview
3
3
years of professional experience
Work History
Security Manager
Iidon Security Associates
Dallas, TX
02.2026 - Current
- Monitored security systems and protocols to ensure compliance with safety regulations.
- Assisted in developing security plans for various events and operational activities.
- Conducted routine inspections of premises to identify potential security risks.
- Collaborated with law enforcement to enhance emergency response strategies.
- Trained staff on safety procedures and emergency response protocols.
- Implemented access control measures to safeguard sensitive areas effectively.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Investigated incidents and wrote reports.
Field Service Technician
Aire Master
Dallas, TX
10.2025 - 02.2026
- Conducted routine maintenance and repairs on HVAC systems to ensure optimal performance.
- Assisted in troubleshooting electrical and mechanical issues, enhancing system reliability.
- Provided exceptional customer service by addressing client concerns and inquiries effectively.
- Utilized diagnostic tools to identify equipment malfunctions and implement corrective actions.
- Participated in safety training programs, ensuring adherence to industry standards and protocols.
- Developed technical knowledge of HVAC systems through hands-on experience and ongoing learning initiatives.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Security Officer
United Protective Services
Richardson, TX
07.2025 - 10.2025
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols, identifying potential hazards and mitigating risks.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement as needed.
- Implemented access control procedures, verifying credentials of visitors and employees.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Assisted in training new security staff on protocols and emergency response procedures.
- Provided excellent customer service while addressing inquiries from staff and visitors regarding safety concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Service Technician
Marriot Hotel
Columbus, OH
05.2023 - 08.2024
- Diagnosed and repaired HVAC systems to ensure guest comfort and operational efficiency.
- Conducted routine inspections of equipment, identifying maintenance needs proactively.
- Collaborated with housekeeping to resolve urgent maintenance issues promptly.
- Assisted in implementing preventive maintenance schedules to minimize downtime.
- Utilized troubleshooting techniques for electrical and plumbing systems effectively.
- Responded swiftly to guest requests for repairs, enhancing overall satisfaction ratings.
- Maintained accurate records of service requests and completed work orders efficiently.
- Trained new technicians on safety protocols and standard operating procedures effectively.
Education
High School Diploma -
Hilliard Darby High School
Hilliard, OHSkills
- Report writing
- Incident reports
- Safety and security procedures
- Safety and security regulations
- Physical security
- Daily incident reporting
- General security
- Emergency response
- Schedule management
- Asset protection
Timeline
Security Manager
Iidon Security Associates
02.2026 - Current
Field Service Technician
Aire Master
10.2025 - 02.2026
Security Officer
United Protective Services
07.2025 - 10.2025
Service Technician
Marriot Hotel
05.2023 - 08.2024
High School Diploma -
Hilliard Darby High School