Malek M. Alshannak

Clients intake, request submission, follow-up to completion using CalSAWS.

Overseeing the client upload portal, ensuring accurate data submission.

Managing the EW Intake to Continuing Reassignment transfers using CalSAWS.

Train OS II / OS III / PWEX/ Interns.

Helping clients @ lobby windows

Applications App Reg'ing (in person, email, and E-APP) using CalSAWS

Cases Tasks re assigning

Providing comprehensive information and referrals for social services, legal aid, and agency services.

Conducting in-depth client interviews to gather personal, financial, medical, and social data for service needs determination.

Verifying client identification through check-in procedures, fingerprinting, and photography.
Creating, maintaining, and closed case files, ensuring proper documentation and record keeping.

Scheduling appointments, handled cancellations, and answered client phone inquiries.
Distributing cases and documents to appropriate personnel for further action.

Collaborating with Eligibility Workers, management to ensure seamless case management.

Identifying potential security risks and took appropriate action as per protocol.

Tracked, monitored, and reviewed cases in accordance with County, State, and Federal regulations.

Maintaining accurate client records through data entry and proofreading.

Composed various reports, forms, legal documents, and correspondence.

Managing incoming and outgoing mail, including electronic communications and verification of authorization documents.

Providing clerical support to other departments as needed.

Gathering and distributing statistical reports.

Operating all standard office equipment for tasks like data processing and recordkeeping.

EBT pin setup, medical cards issuing using MEDS, and emergency checks based on eligibility.

Performing other assigned duties to support the agency's mission.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Managed the Air Force (RSAF) project (linking airbases buildings with fiber network, Data Centers, IT Infrastructure, High End Conference Rooms)
• Managed the (RCJ) telecommunication Infrastructure project (Fiber, CCTV, ITS) for the new city center of Jubail
• Managed the (STC) projects (GSM Electromechanical, Technical Buildings Electromechanical, Communication Rooms)
• Managed the Tourism and National Heritage (SCTH) project (Design, Development and construction of the agency portal and all the mechanisms and additional applications)
• Managed the (MOI) project (Control Rooms, CCTV, and Security Access)
• Managed the Ministry of Justice (MOJ) project (Complete IT Infrastructure, Deliver 1000 destops with installation)
• Manage a team of site managers, site engineers, civil engineers, designers, logistics, quality managers, IT team, Fiber team, CCTV, ITS team, Civil workers
• Responsible for overall project delivery on multiple project assignments
• Manage project development from planning through completion in accordance with program objectives that support business goals in collaboration with senior management and stakeholders
• Manages the review and approval process for consultant invoices and contractor pay applications and change orders and coordinates with business for proper posting in reporting program
• Manage assigned meetings to cover weekly job progress, leadership meetings; issues meeting minutes during project
• Resolves complex project related issues, disputes, and disagreements
• Reviews status and monitors variances of the project database relative to scheduling and cost control reporting
• Process improvement changes to cut cost, time, and improve work quality
• Develop a good relationship with client, contractors and suppliers
• Enforce company guidelines, roles, and safety at work sites
• Identify and communicate risks to leadership, and take actions to mitigate project risk.
• Introduce new polices, producers to leadership, and apply to support the delivery unit and business

• Managed VMware VM’s requests, communicate timelines and tasks regularly to key project stakeholders
• Managed the IT sites infrastructure projects in US, Europe, South America
• Scheduled weekly management status report meetings
• Contact person between business, sales, HR, finance, and IT
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Processes improvement, changes, and follow up on open action items
• Scheduled and facilitated project related status meetings, with the various project teams as needed.
• Document and track action items, owners and due dates as required
• Managed IT requests from sales, business, HR, finance
• Managed transition from SharePoint site to intranet site, and improve documentation management
• Track projects deliverables and timelines
• Managed IT support team related to network, systems upgrade, systems issues, and new tools

• Managed readiness reviews for Cisco partners, sales tools before releases Go-Live, WebEx tools implementation, over 10 major releases, host all related meetings, follow up, and escalation as needed
• Go-Live war room shift lead. Managed war room issue assignments through appropriate leads, and leadership daily update
• Managed case inquiries, status, and follow-up
• Scheduled & host the post Go-Live support checkpoint calls
• Worked closely with cross functional teams and other release management offices across the organization to eliminate impact and ensure collaboration
• Weekly leadership updates
• Managed BRD reviews, approvals, meeting scheduling, facilitation, and documentation
• Implemented and managed program wide change requests process, issue and risk management, business readiness and release managements planning process
• Managed cross-track and cross-functional activities, reporting, and communications
• Maintained and managed the services post Go-live support Wiki, CEC, EDM, approval tool, and IWE
• Managed social media, Intranet, websites accounts, and ensure up-to-date contents
• Managed issue log updates and issues report progress to management

• Managed Cisco Academy Websites, Matrix www.cisco.com/web/learning/netacad/index.html
• Worked with outside vendors for pages translations
• Monitor and analyze site traffic for management reporting
• Managed testing process (UAT)
• Managed intranet, Wiki, SharePoint, IWE pages
• Enforced company Web guidelines and roles

• Supported the content and user interface for Cisco support IT intranet, IWE, Wiki, and global support websites.
• Worked closely with cross functional teams and other release management offices across the organization to implement new changes, updates, and ensure collaboration.
• Managed web projects across departments
• Managed all Cisco support, IT services sites templates (more than 5000 pages)
• Updated, created Wiki pages for IT Client Services
• Managed Cisco IT Tip Stream for the team, (email auto responders per service)
• Keep clients and potential clients updated using web and email communications
• Prepared and presented web project proposals to clients in functional areas
• Develop IT web quality assurance, test process plans documentation
• Managed day to day requests, updates, and issues that arise and achieving 100% Cisco client’s satisfaction rate