Trendal Miller
Cincinnati
Summary
IT professional with extensive experience across banking, IT consulting, retail, and higher education sectors, specializing in device repair and maintenance. Demonstrated success in enhancing customer satisfaction through technical expertise and exceptional service. Proficient in Linux and Windows administration, with a strong emphasis on IT service management and problem-solving. Focused on delivering innovative solutions that improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Field Technician
Encore technology/Fifth Third Bank
Cincinnati
06.2025 - Current
- Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/ notebooks/ printers.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Supports and maintains user account information including rights, security, and systems groups.
- Managed the full Cincinnati north region of Fifth Third bank branches.
- Modifies, alters, and/or adapts existing procedures to meet changing requirements.
- Enhanced relationships within the bank branch region providing exceptional customer service.
Senior Field Technician
NTT Data Services/ Fifth Third Bank
Cincinnati
11.2022 - 06.2025
- Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/ notebooks/ printers.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Supports and maintains user account information including rights, security, and systems groups.
- Managed the full Cincinnati north region of Fifth Third bank branches.
- Modifies, alters, and/or adapts existing procedures to meet changing requirements.
- Enhanced relationships within the bank branch region providing exceptional customer service.
Lead Roving Technician
Asurion
West Chester
12.2021 - 11.2022
- Provided resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
- Fixed smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.
- Provided technical expertise, troubleshoot, and repair customer electronic devices.
- Enhanced customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction).
- All repairs done in-house, including managing SLAs, bounce, and closing all active work orders.
- All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.).
- Complied with all operational policies and procedures.
IT Repair Expert
Asurion
Cincinnati
05.2021 - 12.2021
- Provided in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.
- Met with customers face-to-face at the customers’ home or business locations, providing excellent service and technical support, and creating satisfied customers.
- Traveled daily to and from the job location and several customers’ locations throughout a designated region.
Retail A+ Computer Tech
Micro Center
Sharonville
04.2020 - 04.2021
- Diagnose and repair a variety of computer and electronic equipment.
- Communicate with service department customers in a high-volume big box retail store.
- Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling.
- Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
- Recommend components/configurations and assemble customized computer systems including hardware and software installs.
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
UI/UX Web Developer
University of Cincinnati
Cincinnati
09.2015 - 04.2020
- Design, build, edit, and maintain university websites using scripting languages, management tools, and digital media.
- Writes supporting code for web applications and websites.
- Performs sound engineering for web formatting, while troubleshooting issues uncovered by testing or user feedback.
- In addition, backs up files from websites to local directories for instant recovery.
- Implements complementary tasks, such as maintaining exceptional customer support for the University of Cincinnati’s NightRide service.
Education
Associate of Applied Business (AAB) - Information Technology (IT)
University of Cincinnati
Cincinnati, OHSoftware and Programming Certificate -
Butler Tech
Cincinnati, OHSkills
- Android and iOS development
- Device repair and maintenance
- Linux and Windows administration
- MacOS support
- Integrated development environments
- Java programming and Oracle
- Office 365 applications
- Adobe Creative Cloud suite
- Graphic design with Photoshop
- Web development: HTML, CSS, JavaScript
- jQuery and Bootstrap frameworks
- 508 compliance standards
- IT service management
Timeline
Field Technician
Encore technology/Fifth Third Bank
06.2025 - Current
Senior Field Technician
NTT Data Services/ Fifth Third Bank
11.2022 - 06.2025
Lead Roving Technician
Asurion
12.2021 - 11.2022
IT Repair Expert
Asurion
05.2021 - 12.2021
Retail A+ Computer Tech
Micro Center
04.2020 - 04.2021
UI/UX Web Developer
University of Cincinnati
09.2015 - 04.2020
Associate of Applied Business (AAB) - Information Technology (IT)
University of Cincinnati
Software and Programming Certificate -
Butler Tech