Casey Campbell
Humble
Summary
Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Technician
Houston Methodist
The Woodlands
01.2025 - 03.2025
- As a contract employee I was tasked with updating over 1500 cellular phones throughout the Woodlands area
- This included the main hospital as well as the satellite sites around that area
- The phones were reset and updated running a predetermined script
- Also deployed new phones to sites that had End Of Life devices
- While there were no open deployments, I was tasked with assisting with open tickets throughout the system using ServiceNow
- Tasks during field support included:
- Hardware troubleshooting
- Software installation
- Mapping both printers to the network as well as scandrives/harddrives
- New hardware deployment
- Imaging PCs
Field Support Specialist
Memorial Hermann Health System
Humble
03.2023 - 11.2024
- I was responsible for the field support for all IT issues within the hospital at the Northeast Memorial Hermann location
- On a daily basis I would receive tickets that users had issues with pertaining to:
- Networking troubleshooting
- PC not loading windows and/or Software
- Deployment of new hardware (including PCs, credit card readers, printers, document scanners)
- Reimaging PCs that needed to be changed for a certain role or needed to be updated
- Activating network ports for future or new deployment of devices
- Replacing existing hardware if they became End of Life
- Proactively changing out devices that were not working properly(mouse, keyboard, printers)
- Using software to remote into network PCs for troubleshooting
- Mapping network printers and network drives to end users
- Use in ServiceNow using ticket flow and queues
- Actively using ServiceNow to update assets to proper locations
Receiving Specialist
HEB
Kingwood
08.2019 - 03.2023
- I am responsible for the receiving and planning for all Deli items
- I receive the trucks and assure all ordered products are present and in good condition
- I also am responsible for making sure those products are accurately stocked in the department
Computer Technician
Atascocita Computers
Humble
02.2018 - 08.2019
- Duties include installing software and hardware, maintaining and repairing equipment, and troubleshooting different computer issues
- Also determining and installing the appropriate security measures to suit the customers needs
- Occasionally provide on-site technical work to configure computer networks and servers
- Provide technical support via phone or walk in
IT Internship
Coastal Drilling
Houston
08.2017 - 07.2019
- This position required me to be responsible for all technology aspects for a small business
- I planned and set up the internal network, securities and firewalls
- I configured employee phones and devices to be able to connect to the company application and Wi-Fi
- Reimaging and updating PCs to suit the employees needs, as well as maintaining the CCTV surveillance system
- Configured the server to set up Active Directory and give permissions to groups and users, as well as integrate QuickBooks with end users and the server
Director of Dining Services
Chartwell's @ Texas A&M University
College Station
03.2014 - 12.2017
- As Director of Dining, I was responsible for 12 dining locations on campus
- Overseeing the hiring, training, and development of upwards of 100 employees
- Develop yearly budgets and monitor monthly P&L
- Work with executive chefs to develop new recipes and menu items to increase business
- Lead the opening of a Brand restaurant on campus, and assisted a second opening
Culinary Manager
Red Lobster
College Station
03.2012 - 03.2014
- Responsible of all Culinary areas of the restaurant
- Including all inventories (daily, weekly, and monthly)
- In charge of all staffing and training for back of house crew members
- Responsible for the training and certification of Certified Grill Masters, as well as Culinary Professionals, who act in as hourly Culinary Managers in my absence
- Responsible for all food and beverage orders for the restaurant including daily Fresh Fish and produce orders, as well as our main deliveries weekly
- Responsible for planning and conducting of all Culinary meetings with both management and team members
Education
AAS - Computer Programming Specialist in Web Development, Java, C#, MySQL
Lone Star College System
Kingwood, TX05.2018
Associate - Computer Science
Texas A&M
College Station, TX01.2006
High school diploma -
Humble High School
Humble, TX01.2002
Skills
- P&L Management
- TCP
- Virtualization
- Mac OS
- Customer service
- SaaS
- Software development
- APIs
- Epic
- Microsoft SQL Server
- Help desk
- Microsoft Windows Server
- Healthcare IT
- Ethernet
- JavaScript
- CSS3
- iOS
- ServiceNow
- Networking
- VoIP
- Budget Development
- Customer support
- VMWare
- Microsoft Office
- MySQL
- Cisco routers
- Active Directory
- HTML
- CCTV
- IT service management
- Web Design
- Team leadership
- Software troubleshooting
- Network support
- CSS
- Desktop support
- Management
- Linux
- DHCP
- Remote access software
- ServiceNow Ticketing
- IT support
Certification
- Certified computer programmer (Java, C#, Web development), Present
- CompTIA A+
- CCNA
Personal Information
- Relocation: Anywhere
- Title: IT Desktop Support
- Work Permit: Authorized to work in the US for any employer
Timeline
Field Technician
Houston Methodist
01.2025 - 03.2025
Field Support Specialist
Memorial Hermann Health System
03.2023 - 11.2024
Receiving Specialist
HEB
08.2019 - 03.2023
Computer Technician
Atascocita Computers
02.2018 - 08.2019
IT Internship
Coastal Drilling
08.2017 - 07.2019
Director of Dining Services
Chartwell's @ Texas A&M University
03.2014 - 12.2017
Culinary Manager
Red Lobster
03.2012 - 03.2014
AAS - Computer Programming Specialist in Web Development, Java, C#, MySQL
Lone Star College System
Associate - Computer Science
Texas A&M
High school diploma -
Humble High School