SOFIA DAVILA
Sunrise,FL
Summary
Experienced IT professional with 10+ years in help desk support and computer troubleshooting. Proven ability to work independently or as part of a team, delivering precise and accurate results. Thrives in high-pressure environments, contributing to organizational goals while maintaining efficient work solutions. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
14
14
years of professional experience
Work History
Field Technician
Broward Health
Fort Lauderdale, FL
05.2023 - Current
- Troubleshoot problems with the computers in the organization (ex Pc not booting up, getting an error message)
- I installed software applications according to customer specifications.
- Provided technical support to customers via phone, email, and in person.
- Participate in the IT field, daily troubleshooting, and implement and maintain projects designated to the community. Also, participate in resolving multiple issues that may arise in the health system software.
- Installed software applications according to customer specifications.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Interfaced with third-party providers to troubleshoot equipment issues.
- Installed new components or replaced defective parts to restore functionality.
- Provided technical support to customers via phone, email and in-person.
- Assisted in troubleshooting, repairing and maintaining complex electronic systems and equipment.
Field Technician
Florida Department of Health
Broward County
01.2016 - 01.2023
- Troubleshoot problem with the computers in the organization (ex
- Pc not booting up, getting an error message)
- Assist setting up the covid19 testing centers software and hardware for nurses to do the test and troubleshoot in case of an issue
- Coordinate and participate in the IT field daily troubleshooting, and implement and maintain projects designated to the community and participate in the resolution of multiple issues that may arise in the health system software
- I am involved in the IT help desk support system in the department as well as respond in a timely manner
- Work with DBS and FDOE staff as well as other local businesses, federal, state, public and non-profit agencies, providing in-depth accessibility content review, documentation, and presentation
- Keep in management the SLA’s in the ticketing system, to ensure the goal is reach for every IT field technician
- Support end-users on multiple location as well as moving from site to site as part of the IT field technician requirements for each issue
- Provide on-call tier 1 and tier 2 help desk support.
Technician
IT Help Desk Side support, Whirlpool Corp. LAT
Miami – Dade County, FL
01.2014 - 01.2015
- Assist people with computer problems (troubleshooting in the Miami office.)
- Did mostly Travel to Assist people in LAT Region with computer problems
- Image computers, phones, migrated windows 7 to windows 10
- Maintain asset management database
- Assisted the end-user with usernames, password in the active directory
- Keep an SLA metrics on every Task while documenting every issue in focus on the ticket system
- Generate Report for upper management and their data analysis.
Technician
IT Assistance, FIGUEPARTES
Guatemala, Guatemala
01.2011 - 01.2014
- Assist people with computer problems
- Assist in SQL, server, and Microsoft Office
- Answer the phone
- Preparing reports for Administration
- Participate in the configuration and implementation of windows server projects.
Education
Bachelor of Science -
WGU University
Online01.2024
AWS
Amazon Education
Online01-2024
Some College (No Degree) - Google IT Support Professional Certificate
Google Education
Online10-2023
Technician in Administration, And Networking. -
INFORED
GUATEMALA, GUATEMALATechnician in Maintenance and Repair Computer and Software Installation -
INFORED
GUATEMALA, GUATEMALAManagement on Windows and Office -
INTECAP
GUATEMALA, GUATEMALALicense Degree on IT And Network Administration -
GALILEO UNIVERSITY
Skills
- Active Directory
- SCCM
- Group Policy
- Microsoft Office
- Windows
- Linux
- Mac OS
- Chrome OS
- IOS
- Android
- Help Desk Management Software Support
- Remote Support
- LAN & VPN
- Citrix
- Technical Support
- Software/Hardware Installation
- Router
- Switches
- TCP/IP
- Cabling
- CAT5
- CAT6
- Fiber Optics
- Problem-Solving
- Team Player
- Attention to Detail
- Good Communicator
- Responsible
- Goal Seeker
- Customer Service
- Collaborator
Personal and Technical skills
- Active Directory
- SCCM
- Group Policy
- Microsoft Office (Word, excel, PowerPoint, teams)
- Windows
- Linux
- Mac OS
- Chrome OS
- IOS
- Android
- Help Desk Management Software Support (SLA’s, ticket System)
- Remote Support
- LAN & VPN (citrix, forticlient)
- Software/Hardware Installation
- Router
- Switches (TCP/IP)
- Cabling (CAT5,6, Fiber Optics)
- Problem-Solving
- Team Player
- Attention to Detail
- Good Communicator
- Responsible
- Goal Seeker
- Customer Service
- Collaborator
Languages
Spanish
Professional
Timeline
Field Technician
Broward Health
05.2023 - Current
Field Technician
Florida Department of Health
01.2016 - 01.2023
Technician
IT Help Desk Side support, Whirlpool Corp. LAT
01.2014 - 01.2015
Technician
IT Assistance, FIGUEPARTES
01.2011 - 01.2014
Bachelor of Science -
WGU University
AWS
Amazon Education
Some College (No Degree) - Google IT Support Professional Certificate
Google Education
Technician in Administration, And Networking. -
INFORED
Technician in Maintenance and Repair Computer and Software Installation -
INFORED
Management on Windows and Office -
INTECAP
License Degree on IT And Network Administration -
GALILEO UNIVERSITY
Similar Profiles
DAVHIA DUFFUS RN, BSNDAVHIA DUFFUS RN, BSN
Med Surge/Tele/ PCU at Broward HealthMed Surge/Tele/ PCU at Broward Health
Charles JerzyCharles Jerzy
Registered Nurse at Broward HealthRegistered Nurse at Broward Health
Jonathan RobertJonathan Robert
Staff Registered Nurse, CVICU at Broward HealthStaff Registered Nurse, CVICU at Broward Health
Jusmarthe CajouxJusmarthe Cajoux
Pre-op Registered Nurse at Broward HealthPre-op Registered Nurse at Broward Health
Kristin WoodsKristin Woods
Practice Manager at KEITH KURLANDPractice Manager at KEITH KURLAND