Summary
Overview
Work History
Education
Skills
Timeline
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Malena Delisle

Boulder,CO

Summary

Dedicated professional with several years of foodservice experience. I prioritize memorizing menus, a friendly demeanor and promoting customer loyalty.

Overview

6
6
years of professional experience

Work History

Cocktail Waitress

Nitro Club
Boulder, CO
03.2024 - Current
  • Maintained a clean, organized work area throughout the shift.
  • Assisted in setting up for events, such as private parties.
  • Ensured that all drinks were prepared according to standard recipes

Kavatender

Kavasutra
Fort Collins, CO
12.2023 - 04.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server/Bartender

Yeti Bar and Grill
Fort Collins, CO
09.2023 - 02.2024
  • Provided excellent customer service to ensure satisfaction.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.

General Manager/Barista

Aroma Joes
Hampton, NH
12.2020 - 08.2023
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Server/Hostess

Hanover Street Chophouse
Manchester, NH
01.2019 - 04.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Education

Associate Degree in Nursing - Nursing Assistance

Voyager Nursing Program
Lakewood, CO
02-2024

Skills

  • Wine and Meal Pairings
  • Food inspection
  • Alcohol Intake Awareness
  • Outgoing and Friendly
  • ID Verification
  • Customer Service
  • TIPS certifed
  • Table Bussing
  • Supply Restocking
  • Beverage Preparation
  • Guest Engagement
  • Safe Food Handling

Timeline

Cocktail Waitress

Nitro Club
03.2024 - Current

Kavatender

Kavasutra
12.2023 - 04.2024

Server/Bartender

Yeti Bar and Grill
09.2023 - 02.2024

General Manager/Barista

Aroma Joes
12.2020 - 08.2023

Server/Hostess

Hanover Street Chophouse
01.2019 - 04.2021

Associate Degree in Nursing - Nursing Assistance

Voyager Nursing Program

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Malena Delisle