Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
References
Affiliations
References
Timeline
Waitress
Adrienne Pullen

Adrienne Pullen

sales
Chicago,IL

Summary

Friendly cocktail waitress offering several years of superior performance in related roles. Strong knowledge of service industry best practices and bar operations. Energetic and industrious with demonstrated success in building patron rapport to cultivate loyalty and drive sales.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cocktail Waitress

Sofitel Chicago Magnificent Mile
Chicago
09.2023 - Current
  • Displayed hospitality expertise by warmly welcoming guests, ensuring their satisfaction through memorable experiences, and skillfully serving a variety of cocktails and food items.
  • Maintained a clean, organized work area throughout the shift.
  • Delivered orders accurately and promptly to tables.

Bartender/Server

Adalina / Rose Lounge
Chicago
12.2022 - 06.2023
  • Collaborated with team members and independently managed tasks to ensure smooth operations during shifts.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.

Lounge /cocktail Server

Maple and Ash
Chicago, Chicago
12.2021 - 05.2023
  • Proven ability to work both collaboratively and independently to ensure outstanding customer experiences.
  • Displayed strong leadership skills as captain for buyouts consisting of 5-course meals on numerous occasions
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Collections Representative

Van Ru Credit Corporation
Des Plaines
01.2014 - 10.2022
  • Contracted by the Department of Education, ensured compliance with FDCPA and State guidelines for defaulted student loans, educated consumers on loan repayment options.
  • Maintained a 900k to 1m average pipeline while processing hardship applications and securing a promotion to team lead.
  • Analyzed customer financial statements to determine payment plans.

Bartender/Server

Devereux at Viceroy
Chicago
07.2021 - 05.2022
  • Bartended to provide exceptional service and memorable experiences for guests while managing opening and closing duties.
  • Managed inventory and prepared batched cocktails as a barback.

Education

High School Diploma -

Cleveland State University
Cleveland, OH

Skills

  • Adaptability in Dynamic Environments
  • Strong Focus on Accuracy
  • Perform Well in High-Pressure Situations
  • Bottom Line Focus
  • Experienced in Wine Appreciation
  • Premium Service Background
  • Issue Resolution
  • Wine and Meal Pairings
  • Beverage knowledge
  • Menu Memorization
  • Flexible Schedule
  • Service prioritization
  • POS system expertise

Certification

  • Life Insurance License, 11/01/23, 11/01/26
  • ServSafe
  • Basset

Additional Information

A letter of recommendation may be provided upon request.

Assessments

Work motivation, Proficient, 03/01/21, Level of motivation and discipline applied toward work

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

  • Peter Lopez, Assistant General Manager at Maple and Ash- 847-952-0511
  • Steve Sturgeon, Vice President of Operations / Reliant Capital Solutions, 513-502-3371
  • John Farrell, Director at Performant, 317-989-4148
  • Manuel Alejandro, Unit Collection Manager at Performant, Malejand@performantcorp.com, 708-417-1074
  • Santino Cardoso, Director/Manager at Viceroy Hotel, 331-245-9000
  • Allison Strange, Manager at The Bellevue, 773-331-0250
  • Andy Bone, General Manager at Viceroy Hotel, 808-223-9105

Affiliations

  • I volunteered at the St. Louis Boys and Girls Club around 2008.
  • Volunteered at the Cleveland Clinic's Art Program at the Taussig Center in 2017.
  • I volunteered for Ronald McDonald House during the Bank of America Marathon in 2015.

References

References available upon request.

Timeline

Cocktail Waitress

Sofitel Chicago Magnificent Mile
09.2023 - Current

Bartender/Server

Adalina / Rose Lounge
12.2022 - 06.2023

Lounge /cocktail Server

Maple and Ash
12.2021 - 05.2023

Bartender/Server

Devereux at Viceroy
07.2021 - 05.2022

Collections Representative

Van Ru Credit Corporation
01.2014 - 10.2022
  • Life Insurance License, 11/01/23, 11/01/26
  • ServSafe
  • Basset

High School Diploma -

Cleveland State University
Adrienne Pullensales