MALENA FASSBENDER
SARALAND,AL
Summary
Detail-oriented and methodical medical billing professional offering 12 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
I have a proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
I excel at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Above all, I enjoy helping others.
Overview
13
13
years of professional experience
Work History
Biling Specialist
University of South Alabama
Mobile, AL
03.2024 - Current
- Processed billing statements daily to accurately and efficiently, ensure timely delivery to departments.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Maintained billing records and documentation in compliance with university policies and regulations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maximized revenue potential by identifying and resolving under-billed accounts.
SUPERVISOR
TRUBRIDGE
Mobile, Alabama
02.2013 - 01.2024
- Responsible for training and supervising a team of ten or more CSR agents working within web-based programs. Providing continuous hands-on CSR agent supervision to develop understanding of web-based programs and proficiency in their use.
- Work directly with patients and hospitals to resolve payment /billing issues, complaints and disputes.
- Responsible for keeping accurate records of daily payments ran, weekly call spreadsheets and any patient/client issues that may arise daily by answering directly to the department managers.
- Responsible for completing daily and weekly tasks by deadline provided by Support Team Rep or Manager in my assigned hospitals
- Insurance follow-up
- Call center incoming/outgoing
- Accounts manager
- Special Projects Team
Education
ASSOCIATES DEGREE - Humanities, Theology
UNIVERSITY OF MOBILE
Mobile, ALASSOCIATES DEGREE - English, Philosophy
UNIVERSITY OF MONTEVALLO
Skills
- Intermediate to expert experience with Cerner, Citrix, Allscripts, eClinical, AthenaNet, Meditech, Healthland, Centriq and Greenway EHR software
- Excellent customer service and people skills
- Competent using most Microsoft software programs including Windows, Word, PowerPoint, Excel and Outlook
- Effective management, technical, supervisory, mediatory and problem-solving skills
- Ability to meet the needs of clients and management in a dependable, hardworking and punctual manner
- Ability to multitask and learn quickly with attention to detail
Accomplishments
- Commended for dedicated work ethic and rewarded by steady promotions.
- I was selected to train in the web-based hospitals at inception and trained current and new CSR agents in policies, procedures and navigation of the various systems since.
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
- Composed and helped develop policies and procedures for numerous company clients(hospitals) via email, conference call or one on one meetings.
Timeline
Biling Specialist
University of South Alabama
03.2024 - Current
SUPERVISOR
TRUBRIDGE
02.2013 - 01.2024
ASSOCIATES DEGREE - English, Philosophy
UNIVERSITY OF MONTEVALLO
ASSOCIATES DEGREE - Humanities, Theology
UNIVERSITY OF MOBILE