Malena Miller
Mebane,NC
Summary
Operations and administrative professional with 10+ years of experience supporting high-performing dental practices through operational coordination, financial reporting, and patient relationship management. Skilled in overseeing front-office workflow, coordinating treatment plans, supporting HR processes, and maintaining regulatory compliance in fast-paced healthcare environments. Known for improving operational efficiency, strengthening client relationships, and supporting leadership with performance reporting and data-driven insights.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Treatment Coordinator | Office Operations Lead
Chapel Hill Family & Cosmetic Dentistry
Chapel Hill, NC
01.2019 - Current
- Oversee daily administrative and operational functions of a busy dental practice, ensuring efficient workflow across scheduling, patient coordination, excellent customer service, and front-office operations.
- Serve as primary point of contact for patients, managing high-volume scheduling, phone communications, and patient inquiries while delivering exceptional service.
- Coordinate treatment planning and specialist referrals, ensuring seamless communication between providers and continuity of care for patients.
- Produce monthly production and performance reports, tracking key practice metrics and supporting leadership in operational decision-making.
- Support HR functions including onboarding new employees, maintaining personnel records, and assisting with payroll preparation.
- Track accounts receivable and billing activity using dental software and Excel to maintain accurate financial records and improve revenue cycle organization.
- Manage follow-ups with patients and prospective leads, improving appointment scheduling efficiency and patient retention.
Dental Front Office Coordinator
Sunrise Dental
Cary, NC
01.2017 - 01.2019
- Managed front-office operations including patient check-in, appointment scheduling, and high-volume phone communication.
- Coordinated provider schedules and treatment planning for multiple dentists, improving daily workflow and patient flow.
- Verified insurance coverage, processed claims, and handled pre-authorizations with a 95% first-submission approval rate.
- Processed patient payments and insurance reimbursements while resolving outstanding balances, reducing aged receivables by 20%.
- Generated monthly production and financial reports to support practice leadership decision-making.
- Served as office HIPAA Compliance Officer, ensuring adherence to patient privacy regulations.
Patient Care Specialist
Dr. James L. Rutledge, DDS
Virginia Beach, VA
01.2014 - 01.2016
- Assisted with dental procedures and patient care while maintaining a high standard of service and comfort.
- Supported administrative operations including scheduling, document management, and patient record maintenance.
- Managed supply inventory and ordering, reducing waste and achieving approximately 10% cost savings.
- Served as OSHA Safety Officer, ensuring compliance with workplace health and safety regulations.
Education
Associate of Science -
Virginia Western Community College
Roanoke, VASkills
- Office & Operations Management
- Workflow Coordination
- Financial Reporting & Accounts Receivable
- HR Support & Employee Onboarding
- Patient & Client Relationship Management
- Scheduling & Calendar Management
- Insurance & Billing Coordination
- Compliance (HIPAA & OSHA)
- Data Tracking & Performance Metrics
- Microsoft Excel & Office
Certification
- Healthcare Provider BLS & CPR (2024–2026)
- Dental Radiology Safety Certification — NC Board of Dental Examiners
- Dental Radiation Safety Certification — VA Board of Dental Examiners
- Dental Professional OSHA & HIPAA Certified
Timeline
Treatment Coordinator | Office Operations Lead
Chapel Hill Family & Cosmetic Dentistry
01.2019 - Current
Dental Front Office Coordinator
Sunrise Dental
01.2017 - 01.2019
Patient Care Specialist
Dr. James L. Rutledge, DDS
01.2014 - 01.2016
Associate of Science -
Virginia Western Community College