Malena Wilson
Self Employed
Huntsville
15
years of professional experience
Motivated professional with a strong work ethic and effective communication skills. Proven ability to solve problems in fast-paced environments while maintaining attention to detail. Committed to setting high standards and enhancing service quality. Experienced in expanding customer bases through innovative promotional strategies.
Work History
Grocery Replenishment Specialist
10 Months- Provided exceptional customer service while performing grocery replenishment tasks, resulting in positive feedback from shoppers and management alike.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Contributed to increased sales through meticulous attention to detail when stocking new items and creating eye-catching displays.
General Manager
4 Years- Achieved certification in food safety management to uphold health standards.
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem solving abilities.
- Guaranteed top-notch service standards and memorable customer experiences for every guest.
- Developed social media strategies to enhance brand awareness and engagement.
- Designed promotional materials using graphic design software applications.
- Trained and developed foodservice team members in company policies and service standards.
- Met strict quality standards, continuously monitoring food handling and safety.
Freelance Commissioned Artist
12 Years 7 Months- Refined craft with regular practice of specific techniques and focus on creative goals.
- Supplied clients with original artworks in different media.
- Collaborated with clients to ensure satisfaction with final product.
- Created detailed sketches and drawings to capture desired design concepts.
Assistant General Manager
1 Year 2 Months- Met strict quality standards and memorable customer experiences for every guest.
- Counted cash and receipts and completed bank deposits.
- Ordered and replenished stock to maintain inventory.
Lead Barista
5 Months- Oversaw smooth operations, including setting up, stocking, and breaking down work stations.
- Educated customers about different coffee options, describing taste, strength, and flavorings to help customers make final selections.
- Delivered excellent customer service and prompt food service and beverage delivery.
Barista
2 Years 7 Months- Anticipated customer and store needs by constantly evaluating and assessing the environment for cues.
- Suggested food and pastry items to complement beverage orders.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Navigated periods of high volume with a calm demeanor to keep the store operating to standard.
Barista
1 Year 11 MonthsLead Artist
1 Year 7 Months- Designed graphics for websites, logos, and promotions for marketing purposes.
- Developed video game character and accurate creature anatomy content.
- Contributed to the creative process through original ideas and inspiration.
- Mentored junior artists on their creative processes.
- Created satisfying, user-friendly games with well-balanced and fair gameplay.
- Supported company branding efforts with design skills and tools.
Server/Hostess
2 Years 10 Months- Consistently provided professional, friendly, and engaging service.
- Communicated professionally with customers, colleagues, and supervisors.
- Adhered to state liquor regulations to serve alcohol safely.
- Maintained high standards of cleanliness and sanitation.
- Skillfully promoted items on beverage lists and restaurant specials.
Education
Certification - Esthetics
Bachelor of Science (B.S.) - Planetary Science and Astronomy
Skills
Problem solving and analytical thinking
Upselling and customer education
Attention to detail
Social media strategy
Inventory management
Team collaboration
Customer experience enhancement
Effective communication
Timeline
Grocery Replenishment Specialist
Publix
10.2025 - CurrentRead More
General Manager
Dragon's Forge Cafe
08.2022 - CurrentRead More
Assistant General Manager
Dragon's Forge Cafe
06.2021 - 08.2022Read More
Lead Barista
Dragon's Forge Cafe
01.2021 - 06.2021Read More
Barista
Starbucks
06.2018 - 01.2021Read More
Barista
Starbucks
07.2016 - 06.2018Read More
Lead Artist
Take This Studios L.L.C.
07.2014 - 02.2016Read More
Freelance Commissioned Artist
Self Employed
01.2014 - CurrentRead More
Server/Hostess
Covalli's Italian Kitchen
04.2011 - 02.2014Read More
ASU
Bachelor of Science (B.S.) from Planetary Science and Astronomy
Read More
Aveda Institute of Arts and Sciences
Certification from Esthetics
Read More