Maleni Rojas
Walkertown,NC
Summary
Sociable Patient Transporter experienced moving patients to and from various department locations via stretcher or wheelchair. Provides directional information to guests and visitors and patient location to family members and guests.
Safety-focused patient transporter adept at transporting patients of all ages throughout hospital. Consistently maintains equipment and follows all infection control policies and procedures. Strong and robust to lift, push or pull up to several pounds.
Overview
14
14
years of professional experience
2017
2017
years of post-secondary education
Work History
Patient Transporter
Novant Health Forsyth Medical Center
Winston-Salem, North Carolina
01.2024 - Current
- Transported patients safely between departments and treatment areas.
- Assisted nursing staff with patient mobility and comfort during transport.
- Maintained cleanliness and organization of transport equipment and areas.
- Communicated effectively with medical staff regarding patient needs and status.
- Followed safety protocols to ensure secure patient handling during transfers.
- Scheduled transport requests efficiently to minimize wait times for patients.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Greeted patient and explained transport plan and destination.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Checked all medical documents for accuracy prior to transporting patients.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Recorded accurate times of departure and arrival on log sheets.
Customer Service Representative
Bo-ty Walker florist
Winston-Salem, NC
01.2016 - 01.2023
- Assisted customers with product selection and floral arrangements.
- Handled customer inquiries and resolved issues efficiently.
- Processed orders and managed inventory in a fast-paced environment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Patient Transporter
Atrium Health
Winston-Salem, NC
02.2018 - 01.2021
- Transported patients safely between departments and treatment areas.
- Assisted nursing staff with patient mobility and comfort during transport.
- Maintained cleanliness and organization of transport equipment and areas.
- Communicated effectively with medical staff regarding patient needs and status.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Checked all medical documents for accuracy prior to transporting patients.
- Collected patient information from nursing staff prior to transport.
Cashier, retail
Goodwill industries
Winston-Salem, NC
10.2011 - 01.2014
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area consistently.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to manage inventory levels effectively.
- Supported training of new cashiers on procedures and best practices.
- Implemented store policies to enhance customer service experience.
- Resolved customer complaints with empathy and professionalism.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
Education
Phlebotomy - Phlebotomy
Greensboro Collage
Greensboro, Nc 12.2019 - 01.2026
North Forsyth High School
Winston Salem, NcSkills
- Patient transport
- Effective communication
- Customer service
- Safety protocols
Languages
Spanish
Native/ Bilingual
Timeline
Patient Transporter
Novant Health Forsyth Medical Center
01.2024 - Current
Phlebotomy - Phlebotomy
Greensboro Collage
12.2019 - 01.2026
Patient Transporter
Atrium Health
02.2018 - 01.2021
Customer Service Representative
Bo-ty Walker florist
01.2016 - 01.2023
Cashier, retail
Goodwill industries
10.2011 - 01.2014
North Forsyth High School