Maleny Garza-Carreon
MRC Global
Baytown,Texas
2
Languages
3
years of professional experience
Motivated team member eager to embrace new challenges.,Demonstrated strong work ethic and adaptability in various settings.,Collaborated effectively with minimal supervision while quickly acquiring new skills.
Work History
Technical Inside Sales Representative
6 Months- Provide technical assistance and support for customers regarding technical specifications of products, and troubleshoot applications as needed.
- Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions.
- Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
- Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
- Maintain knowledge of current product pricing.
- Obtain price quotes from vendors and Supply Management Groups for resale to customers and provide price quotes for customers.
- Establish rapport and provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
- Maintain and approve quality standards.
- Set up the correct description of all inventory items.
- Learn new procedures and product information as required.
- Managed customer inquiries and provided tailored solutions efficiently.
- Collaborated with team members to streamline sales processes effectively.
- Developed strong relationships with clients to ensure satisfaction and retention.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Identified needs of customers promptly and efficiently.
- Developed strong relationships with clients to understand their needs.
- Managed customer inquiries through phone and email communications.
- Utilized CRM software to track sales leads and client interactions.
- Collaborated with team members to enhance sales strategies and techniques.
- Assisted in preparing quotes and proposals for clients' requests.
- Maintained accurate records of sales activities and customer feedback.
- Maintained detailed records of customer interactions, orders and account status updates.
Sales Support Associate
1 Year 5 Months- Developed strong relationships with existing customers through regular follow-up calls and emails.
- Perform efficient and accurate data entry using MRC Global specific software: may include purchase orders, sales orders, expediting, buyouts and/or direct shipments with vendor verification.
- Confirm accuracy of purchases with vendors to include shipping, billing and customer support
- Performs administrative, clerical, and data entry duties to support sales operations
- Participate in regular meetings with sales support staff to review performance and discuss areas for improvement.
- Coordinated transportation schedules to ensure timely delivery of sales materials.
- Expedited modifications to ensure timely delivery and client satisfaction.
- Coordinated with warehouse teams to ensure timely shipment of materials.
Sales Assistant
1 Year 2 Months- Assist customers with returns, exchanges and refunds.
- Provide customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Collaborate with other departments, such as marketing, merchandising, and operations, to ensure the smooth functioning of overall operations.
- Maintaine accurate records of customer orders and inquiries.
- Resolve order issues by consulting with appropriate departments.
- Enter data into spreadsheets to track customer interactions and project progress.
- Provide administrative support to the sales team as needed.
- Receive and enter orders into computer system accurately.
- Verifie customer information, such as shipping address and payment method.
- Respond to emails and phone calls from customers regarding order inquiries.
Education
High School Diploma
Skills
Assisted customers with inquiries and support needs.
Executed opening and closing tasks efficiently.
Maintained organized workspace and resources.
Managed time effectively to meet deadlines.
Provided support to staff as needed.
Communicated effectively with team members and customers.
Collaborated with team members to achieve common goals.
Documented processes and reported findings accurately.
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Technical Inside Sales Representative
MRC Global
04.2026 - CurrentRead More
Sales Support Associate
MRC Global
11.2024 - 04.2026Read More
Sales Assistant
Microfinish Valves
08.2023 - 10.2024Read More
Pasadena High School
High School Diploma
Read More