Maleny MUNOZ CASTREJON

• Facilitated training for newly hired and current branch administrators to ensure effective onboarding and operational consistency.

Developed and implemented new procedures to improve HR operations and streamline processes.

• Processed high-volume new hire data and paperwork within HRIS systems.

• Supported HR initiatives including performance management, benefits administration, and compliance tasks.

• Delivered data insights to HR leadership, enabling informed decision-making and strategic planning.

• Developed training documentation, SOPs, and user guides.

• Assisted with CDL and MVR document administration and file maintenance.

• Processed mail garnishments and verification requests.

• Maintained knowledge of HR policies and aligned system workflows accordingly.

• Coordinated district office procedures and information flow to support efficient operations and clear communication among employees, vendors, customers, and leadership.
• Supported district staffing and recruiting activities, including sourcing, screening, interviewing, onboarding, and seasonal or subcontractor staff support.
• Represented the company at job fairs, schools, and community events and conducted interviews in English and Spanish.
• Partnered with human resources to collect employee documents, support electronic onboarding, and assist with orientation and training.
• Trained employees on company policies, procedures, safety requirements, and compliance standards while maintaining training records and documentation.
• Assessed and tracked district training needs for preseason and in-season safety and compliance activities to ensure regulatory adherence.
• Maintained Salesforce, Viasys, route books, customer scopes, maps, storm documentation, and shared operational files.
• Supported seasonal operations through preseason and postseason reviews, photography, inspection documentation, storm data processing, stake pulling, and equipment recovery.
• Oversaw service case flow and completion, enhancing customer service coverage and response times.
• Facilitated sales efforts through prospecting, appointment setting, cold calling, site measurements, and Salesforce updates.
• Managed fleet administration activities, including asset and parts tracking, invoice flow, and DVIR organization.
• Assisted with accounts receivable tasks, retrieved and distributed invoices through NetSuite, and assisted with insurance and COI requests.
• Provided operational and administrative support to general manager and operations manager.

• Managed inventory, staff scheduling, training initiatives, and customer service to optimize operational efficiency.
• Coordinated daily food service operations in high-traffic airport, ensuring timely service and customer satisfaction.
• Supported safety protocols and workforce scheduling to maintain smooth day-to-day facility operations.
• Provided administrative and HR support to management through reports, documents, data entry, and operational records.