Brenda Perez
Brownsville
Summary
Dynamic professional with a proven track record at Valleywide Homecare, excelling in problem-solving and customer service. Skilled in data entry and relationship building, I consistently improved service offerings and client satisfaction. Known for my organizational skills and attention to detail, I thrive in fast-paced environments while delivering exceptional results.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Provider
Valleywide Homecare
Brownsville
04.2018 - 03.2025
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Import and Export Clerk
Penske
Los Indios
09.2015 - 02.2018
- Assisted in resolving any discrepancies between customer orders and actual shipments received by customers.
- Organized destination-specific storage and delivery processes.
- Prepared documents such as invoices, bills of lading, certificates of origin, and insurance policies for export shipments.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
Travel Agent
Padre Island Rentals
South Padre Island
02.2012 - 09.2015
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Researched hotels and airfare options to best meet client needs and expectations.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Analyzed customer feedback to improve service offerings and client satisfaction.
Store Associate
Marshalls
Brownsville
05.2010 - 02.2012
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Improved customer service feedback scores through outstanding service.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
High School Diploma -
Lopez High Scho
Brownsville, TX05-2010
Some College (No Degree) - Sterile Processing
Penn Foster Career School
Scranton, PASkills
- Data entry
- Customer service
- Inventory management
- Time management
- Relationship building
- Attention to detail
- Organizational skills
- Computer skills
- Problem-solving
- Friendly, positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Provider
Valleywide Homecare
04.2018 - 03.2025
Import and Export Clerk
Penske
09.2015 - 02.2018
Travel Agent
Padre Island Rentals
02.2012 - 09.2015
Store Associate
Marshalls
05.2010 - 02.2012
High School Diploma -
Lopez High Scho
Some College (No Degree) - Sterile Processing
Penn Foster Career School