Malerie Smith
Wetumpka,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service Representative with 11 years of experience providing exceptional customer service through active listening and problem solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Private Personal Caregiver
Katrina Beverly
08.2023 - Current
- As a caregiver, my responsibilities include helping with personal care, assisting with daily tasks, giving medication, monitoring vital signs, ensuring safety, and providing emotional support
- Building good relationships with clients and their families and light housekeeping.
Personal Caregiver
Passion To Care
08.2022 - 03.2023
- As a caregiver, I was responsible for providing compassionate care to patients, assisting them with activities of daily living, administering medication, monitoring vital signs, and providing emotional support.
Licensed Pharmacy Technician
Walgreens
11.2020 - 01.2023
- As a pharmacy technician, I was responsible for assisting the pharmacist with filling prescriptions, managing inventory, processing insurance claims, running COVID-19 testing and vaccinations, and providing excellent customer service to patients.
Barista
Starbucks
09.2019 - 09.2020
- As a barista, I was responsible for preparing and serving coffee and other beverages to customers, operating the cash register, maintaining a clean and organized workspace, and providing excellent customer service.
Assistant Manager
Waves Surf Shop
04.2017 - 05.2019
- As an assistant store manager, I was responsible for assisting the store manager with managing the daily operations of the store, including supervising employees, managing inventory, and ensuring that the store was clean and well-organized
- Additionally, I was responsible for providing excellent customer service, assisting customers with their purchases, and creating a positive and welcoming atmosphere in the store.
Assistant Manager/ Barista
Starbucks
08.2015 - 02.2017
- As an assistant manager at Starbucks, I was responsible for managing the daily operations of the store, including supervising employees, managing inventory, and ensuring that the store was clean and well-organized
- Additionally, I was responsible for providing excellent customer service, assisting customers with their purchases, and creating a positive and welcoming atmosphere in the store.
Reservationist Manager
Tradewinds Casino
02.2015 - 09.2015
- As a reservations manager for a casino cruise, I was responsible for managing the reservations department, including supervising employees, managing inventory, and ensuring that the department was well-organized
- Additionally, I was responsible for providing excellent customer service, assisting customers with their reservations, handling payments and rosters, and ensuring that the reservation process was smooth and efficient.
Medical Front Office Representative
Essie M.B. Smith Foot Clinic
01.2010 - 01.2011
- As a medical front office staff, I was responsible for scheduling appointments, registering patients, verifying insurance coverage, answering phone calls, and greeting patients upon arrival
- Additionally, I was responsible for ensuring that patient information was accurate and up-to-date in the medical files health record system.
Education
Associate of Science - Medical Assistant
Fortis College
Bachelor's - Business Management, Supervision, Business
Everest College-Phoenix
09.2015
High school or equivalent -
Holtville High School
05.2009
Skills
- Prescription Data Entry
- Inventory Management
- Insurance Verification
- Patient Care
- Customer service
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA Certified
- Workflow Optimization
- Medication Dispensing
- Supply Restocking
- Drug Classification Knowledge
- Pharmaceutical Calculations
- Stocking shelves
Certification
Pharmacy Technician, 06/2021, 06/2024, Board of Pharmacy
Additional Information
- Developed daily task goals and plans for all staff; motivated employees with positive reinforcement and incentives.
- Successfully boosted sales with customers by suggesting new products or sale products
- Answer multi-line phone, operate fax and copy machine
- Ability to bend, stoop, lift up to 50 lbs, and stand for long periods of time.
- Excellent attention to detail and outstanding customer service skills.
Timeline
Private Personal Caregiver
Katrina Beverly
08.2023 - Current
Personal Caregiver
Passion To Care
08.2022 - 03.2023
Licensed Pharmacy Technician
Walgreens
11.2020 - 01.2023
Barista
Starbucks
09.2019 - 09.2020
Assistant Manager
Waves Surf Shop
04.2017 - 05.2019
Assistant Manager/ Barista
Starbucks
08.2015 - 02.2017
Reservationist Manager
Tradewinds Casino
02.2015 - 09.2015
Medical Front Office Representative
Essie M.B. Smith Foot Clinic
01.2010 - 01.2011
Associate of Science - Medical Assistant
Fortis College
Bachelor's - Business Management, Supervision, Business
Everest College-Phoenix
High school or equivalent -
Holtville High School