Maleyah Robinson

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables, ensuring timely service and guest satisfaction.
• Collaborated with kitchen staff to coordinate orders and special requests.
• Trained new servers on restaurant procedures and service standards.

• Provided exceptional customer service, ensuring a memorable dining experience for guests.
• Assisted in menu presentation, highlighting daily specials and enhancing guest knowledge of dishes.
• Trained new servers on menu offerings, proper serving techniques, and restaurant policies to improve team performance.
• Recommended wine pairings based on menu selections, enhancing the overall dining experience through expert guidance.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.

● Scheduling appointments, in addition to, sending reminders which reduced missed appointments by 26%

● Incorporated customer care into every touchpoint of patient's interaction to establish trustworthy relationships which promotes patient participation

● Maintained 100% compliance with HIPAA agreement to safeguard sensitive patient information privacy

● Displayed strong interpersonal skills and product knowledge to effectively communicate with customers, resolve issues, and assist in the use of company products and systems

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.