Summary
Work History
Education
Skills
Languages
Timeline
Generic

Malga Charles

Minneapolis,MN

Summary

Proven professional with extensive experience in dispatch coordination and customer service, notably at Prospect Dispatch and ST.Mary's Food Services. Skilled in communication and operations, I excel in emergency response and customer satisfaction, ensuring efficient schedule adherence and positive outcomes. Demonstrates strong communication and planning abilities, enhancing team performance and service delivery.

Work History

Dispatch

prospect Dispatch
Minneapolis, MN
02.2025 - Current
  • Responded promptly to emergency calls from dispatch office when required.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Communicated regularly with dispatch personnel about updates.
  • Reported any incidents to dispatch personnel.
  • Communicated regularly with dispatch personnel throughout the day.
  • Responded to dispatch calls promptly.
  • Maintained records and logs related to dispatch operations.

Hospital Food Serve

ST.Mary's Food services
Rochester, MN
01.2025 - 01.2025
  • Provided exceptional service to high volume of daily customers.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Trained new servers, sharing best practices and company standards.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Served food and beverages to patients, and confirmed complete orders.
  • Informed customers of daily specials and menu changes.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Retrieved prepared orders from kitchen areas and promptly delivered them to patients.
  • Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.

Education

High School Diploma -

John Marshall High School
Rochester, MN

Skills

  • Dispatch coordination
  • Dispatch assistance
  • Dispatch Software Knowledge
  • Dispatch planning
  • Dispatch communications
  • Dispatch operations

Languages

English
Professional
Arabic
Professional

Timeline

Dispatch

prospect Dispatch
02.2025 - Current

Hospital Food Serve

ST.Mary's Food services
01.2025 - 01.2025

High School Diploma -

John Marshall High School

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Malga Charles