Adriana Gutierrez
Houston,TX
Summary
Deadline-oriented individual offering many years of dispatch experience in busy call center environments. Pursuing a new role at a company where decision-making, leadership, and conflict resolution skills will be valued.
Overview
18
18
years of professional experience
Work History
Dispatch
Fair Logistics
Houston, TX
07.2022 - 09.2024
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Managed daily delivery and work schedules to maximize coverage.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Prepared daily work and run schedules.
- Ordered supplies or equipment to issue to personnel.
- Mentored junior team members and managed employee relationships.
Delivery Driver
Fair Logistics
Houston, Tx.
02.2022 - 07.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Transit Bus Operator
Metropolitan Transportation Authority
Houston, Tx.
07.2006 - 11.2021
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Enforced passenger rules and regulations while providing courteous service.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Adhered to all traffic laws including speed limits, stop signs, signals..
- Managed time effectively by arriving at stops on schedule according to route times.
- Delivered announcements over the public address system regarding route changes or delays.
- Assisted customers in locating information about destinations or connecting routes.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Maintained safe driving habits to protect property and general public on roadways.
Education
High School Diploma -
Stephen F Austin High School
Houston, TX06-1997
Skills
- Dispatch assistance
- Dispatch Recordkeeping
- Vehicle dispatch
- Dispatch protocol knowledge
- Phone dispatch
- Assignments dispatch
- Dispatch procedures
- Dispatch Coordination
- Dispatch protocols
- Dispatch teams
- Dispatch Communication
- Dispatch of drivers
- Dispatching experience
- Passenger Assistance
- Emergency Procedures
- Safe Driving
- Route Navigation
- Vehicle Inspection
- Schedule Adherence
- Pickup and drop-off scheduling
- Clean Driving Record
- Delivery Management
- Behavior Management
- Area knowledge
- Traffic law compliance
Languages
English
Professional
Spanish
Professional
Timeline
Dispatch
Fair Logistics
07.2022 - 09.2024
Delivery Driver
Fair Logistics
02.2022 - 07.2022
Transit Bus Operator
Metropolitan Transportation Authority
07.2006 - 11.2021
High School Diploma -
Stephen F Austin High School
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