Malgo Miller
West Jordan,UT
Summary
Certified Medical Laboratory Scientist with a Master's Degree in Laboratory Medicine and Biomedical Science and clinical research experience. Detail-oriented Certified Quality Process Analyst with a passion for quality improvement in healthcare and the advancement of science.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Transfusion Scientist/Medical Laboratory Scientist
Intermountain Medical Center
12.2019 - 02.2025
- Performed advanced laboratory techniques such as type and screen testing, antibody identifications, elutions, and titrations
- Crossmatched and aliquoted blood products for the Trauma 1 facility patients
- Supported smaller Intermountain Health blood banks.
- Implemented quality control measures to ensure the accuracy and reliability of experimental results.
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Performed and documented accurate transfusion reaction investigations.
- Collaborated with healthcare professionals to provide comprehensive patient care and improve treatment outcomes.
Medical Laboratory Scientist, Clinical Coach
Intermountain Health Riverton Hospital
09.2021 - 04.2024
- Performed pre-analytical, analytical, and post-analytical processing procedures in clinical chemistry, hematology, coagulation, blood banking, and urinalysis
- Utilized laboratory techniques and expertise to detect and aid disease diagnosis.
- Ensured correct quality control and equipment maintenance.
- Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
- Collaborated with physicians and other healthcare professionals regarding diagnostic testing.
- Trained and mentored new staff to achieve competency and maintain daily operational consistency.
- Documented test results using computerized and manual transcription methods.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Promoted a culture of continuous improvement within the lab by identifying opportunities for process optimization and championing change initiatives.
- Increased patient satisfaction through timely and accurate diagnostic results.
- Enhanced professional development by performing continuing education activities.
Health Program Manager
Utah Depertment of Health and Human Services
04.2024 - Current
- Maintained compliance with all relevant regulations and guidelines, ensuring that programs operated ethically.
- Adapted programs as needed based on changing regulations or emerging trends in public health management practices.
- Improved Medicaid member outcomes by implementing evidence-based policies and monitoring their effectiveness.
- Evaluated program data to identify areas for improvement, driving continuous quality enhancement across all initiatives.
Medical Laboratory Scientist
Granger Medical Clinic
03.2021 - 11.2021
- Performed clinical chemistry, hematology, urinalysis, and molecular testing on patients' specimens to aid the diagnosis and treatment
- Conducted laboratory equipment maintenance and quality control.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Identified issues, analyzed information, and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
- Developed and maintained courteous and effective working relationships.
Clinical Lab Assistant II
Intermountain Health
01.2017 - 12.2019
- Processed samples accurately and efficiently.
- Documented and verified patient information using laboratory information system.
- Followed Good Laboratory Practices (GLP) consistently across daily activities.
- Provided exceptional support to clinical staff with prompt response times for critical test result inquiries.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Collaborated cross-functionally with other lab departments on complex cases, improving overall diagnostics capabilities.
Education
Master of Science - Laboratory Medicine And Biomedical Science
University of Utah
Salt Lake City, UT03.2024
Professional Certification Program - Medical Laboratory Science
University of Utah
Salt Lake City, UT02.2021
Bachelor of Science - Biomedicine
University of East Anglia
Norwich, United Kingdom01.2014
Skills
- Clinical Laboratory Science expertise in Blood Banking, Hematology, Chemistry, Coagulation, Urinalysis, Point-of-Care Testing
- Technical Troubleshooting
- Quality Control
- Instrument Calibration
- Media and Reagent Preparation
- Staff Training and Competency
- Teaching and Coaching
- Regulatory Compliance
- Statistical Data Analysis
- Research and Data Collection
- Scientific Writing and Presentations
- Proposal Development
- Manuscript preparation
- Proficient Operator of multiple analyzers (Cobas 8000, Architect c4000 i1000, Dimension EXL-LM, Sysmex 2000, Vison (Max), Stago Compact Max, Gene Xpert, Clinitek Advantus, Iris IQ 200, Waters Xevo TQ-S)
Credentials
MLS (ASCP)CM, CQPA (ASQ)
Certification
- MLS - Medical Laboratory Scientist (ASCP)
- Certified Quality Process Analyst (American Society for Quality)
- Good Clinical Practice Certification (US FDA focus), Collaborative Institutional Training Initiative
- Biomedical training for Investigators and Key Personnel, Collaborative Institutional Training Initiative
Affiliations
- American Society for Clinical Pathology
- American Society for Quality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Program Manager
Utah Depertment of Health and Human Services
04.2024 - Current
Medical Laboratory Scientist, Clinical Coach
Intermountain Health Riverton Hospital
09.2021 - 04.2024
Medical Laboratory Scientist
Granger Medical Clinic
03.2021 - 11.2021
Transfusion Scientist/Medical Laboratory Scientist
Intermountain Medical Center
12.2019 - 02.2025
Clinical Lab Assistant II
Intermountain Health
01.2017 - 12.2019
Master of Science - Laboratory Medicine And Biomedical Science
University of Utah
Professional Certification Program - Medical Laboratory Science
University of Utah
Bachelor of Science - Biomedicine
University of East Anglia
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