Malgorzata Choragwicka
Chicago,IL
Summary
Operations leader with 15+ years of progressive management experience leading high-volume retail, hospitality, and entertainment operations. Experienced in multi-unit operations, full-cycle recruiting, budgeting, labor management, inventory control, process improvement, P&L accountability, and cross-functional leadership.
Overview
2027
2027
years of professional experience
Work History
Manager
OTG Cibo Express Gourmet Market – O'Hare International Airport
2026 - Current
- Oversee day-to-day operations across multiple food service locations within O'Hare International Airport.
- Lead, coach, and develop frontline employees while maintaining high standards of operational execution and guest service.
- Manage inventory, merchandising, and daily operational performance.
- Partner with cross-functional teams to ensure compliance with airport, company, and safety standards.
- Drive operational consistency in a fast-paced, high-volume environment while maintaining exceptional customer experiences.
General Manager
Adrenaline Monkey
2024 - 2026
- Reported directly to the COO and Owner while leading all aspects of park operations.
- Led, coached, and developed a team of 15 employees, overseeing hiring, onboarding, training, scheduling, and performance management.
- Managed payroll, budgeting, inventory, purchasing, safety initiatives, and daily operational execution.
- Increased the sales pipeline by approximately 46%, growing opportunities from $37K to $54K through strategic community outreach and partnership development.
- Maintained accountability for guest experience, operational performance, and financial results while fostering a culture of teamwork and continuous improvement.
Server
Al's Cafe and Creamery
2013 - 2023
- Built lasting relationships with guests by providing attentive, personalized service in a high-volume, chef-driven restaurant
- Collaborated with back-of-house teams to maintain efficient operations during peak service periods.
- Developed strong communication, multitasking, and conflict-resolution skills in a fast-paced environment.
Server
Bakers Square
2009 - 2013
- Delivered attentive customer service while managing multiple tables in a high-volume restaurant.
- Processed POS transactions accurately and efficiently.
- Assisted in maintaining a clean, organized, and welcoming dining environment.
Loss Prevention Associate
The Home Depot
2006 - 2009
- Conducted CCTV surveillance and internal investigations involving merchandise loss.
- Prepared detailed incident documentation and investigative reports.
- Interviewed witnesses, identified operational risks, and partnered with law enforcement when appropriate.
- Supported store leadership by helping maintain a safe and secure retail environment.
Education
Criminal Justice
Harper College
PalatineSkills
- Process Improvement
- Recruiting & Hiring
- Budget Management
- Labor Optimization
- P&L Accountability
- KPI Tracking
- Vendor Management
- Change Management
Timeline
Manager
OTG Cibo Express Gourmet Market – O'Hare International Airport
2026 - Current
General Manager
Adrenaline Monkey
2024 - 2026
Server
Al's Cafe and Creamery
2013 - 2023
Server
Bakers Square
2009 - 2013
Loss Prevention Associate
The Home Depot
2006 - 2009
Criminal Justice
Harper College