Malgorzata Czajkowski
Old Bridge
Summary
Results-driven professional with 14 years of experience in cultivating customer and associate relationships. Implemented operational process improvements to streamline workflows and enhance efficiency. Collaborative problem solver focused on achieving organizational goals and fostering continuous growth.
Overview
18
18
years of professional experience
Work History
OPERATIONS SPECIALIST
Amerisource Bergen / World Courier
04.2008 - Current
- Oversaw day-to-day operations and delegated tasks to ensure smooth workflow.
- Recommended process improvements to streamline operations and enhance overall effectiveness
- Identified deficiencies and issues to implement targeted solutions for team performance
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Train, mentor and motive employees to maximize team productivity
- Reviewed and delegated work to associates based on knowledge level to enhance task efficiency
- Assist communication between departments (operation, dispatch, customer service, packaging team)
- Prepare/ book international and domestic shipments
- Address and resolve customer issues thru email / phone
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Developed effective improvement plans in alignment with goals and specifications.
- Overlooked Key accounts ( Novartis , Merck , Sanofi )
Education
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS MANAGEMENT
LaGuardia Community College
Long Island, NY06-1998
Skills
- Logistics management
- Operational efficiency
- Planning and coordination
- Process documentation
- Cross-functional collaboration
- Multitasking
- Organizational skills
- Effective communication
- Cross-cultural communication
- Conflict resolution
- Leadership
- Self-motivation
- Attention to detail
- Professionalism
Languages
Polish
Timeline
OPERATIONS SPECIALIST
Amerisource Bergen / World Courier
04.2008 - Current
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS MANAGEMENT
LaGuardia Community College