Malgorzata A Coletti
Plainfield,CT
Summary
Strong knowledge of gaming regulations. Dedicated to to upholding industry standards, contributing to the casino's regulatory efforts of the state and promoting responsible gaming. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Table Games Dual Rate Manager
Bally's Lincoln Casino
03.2020 - Current
- Monitored games operations to ensure that house rules are followed, federal and state regulations are adhered to, and that employees provide prompt and courteous service.
- Established and maintained banks, gaming limits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
Table Games Floor Supervisor
Bally's Lincoln Casino
05.2013 - 03.2020
- Performed paperwork required for monetary transactions.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
Table Games Floor Supervisor
Mohegan Sun Casino
03.2009 - 10.2012
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
Table Games Dealer
Mohegan Sun Casino
06.2007 - 03.2009
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Inspected table games and equipment to confirm proper function.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
Education
Master of Arts - Sociology
University of Silesia
Poland10.2005
Skills
- Strong knowledge of gaming regulations and attention to detail in a casino surrounding
- Keen observation and intervention skills
- Excellent communication and leadership skills, team player
- Strong work ethic, proficient at multitasking and prioritizing
Languages
English
Polish
Timeline
Table Games Dual Rate Manager
Bally's Lincoln Casino
03.2020 - Current
Table Games Floor Supervisor
Bally's Lincoln Casino
05.2013 - 03.2020
Table Games Floor Supervisor
Mohegan Sun Casino
03.2009 - 10.2012
Table Games Dealer
Mohegan Sun Casino
06.2007 - 03.2009
Master of Arts - Sociology
University of Silesia
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