Malherbe Sylvain
Union
Summary
Effective at writing reports and affidavits, interviewing witnesses and gaining informants by applying persuasive communication skills and understanding of the law. Proven investigator with a self-motivated and flexible style.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Professional
US Army
09.2008 - 01.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
Customer Service Specialist
US Army
11.2003 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Police Officer
Township Of Union
01.2015 - Current
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Obtained and served search warrants related to ongoing cases.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Conducted personal, property, and event surveillance.
- Trained team members on agency processes, court procedures and investigation strategies.
- Initiated and concluded investigations of crime organizations.
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Mechanical Technician
US Army
06.2002 - 03.2017
- Assembled and disassembled equipment to perform repairs and maintenance.
- Resolved mechanical issues using both technical and manual skills.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Operated variety of tools and equipment to complete mechanical repairs.
- Developed and coordinated effective predictive, preventive, and corrective maintenance approaches.
- Conducted root cause analysis to identify source of mechanical system malfunctions.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH01.2025
Associate of Applied Science - Criminal Justice Technology
Lincoln Technical Institute - Edison
Iselin, NJ06.2011
Skills
- Preparing for Court
- Evidence Control
- Preserving Crime Scenes
- Collecting Statements
- Interrogation
- Evaluating Crime Scenes
- Fingerprint Evidence
- Collecting Evidence
- Leading Team Operations
- Undercover Investigations
- Innovative
- Conducting Investigations
Certification
- PCI - Professional Certified Investigator
Languages
French
Limited Working
Creol
Native or Bilingual
Timeline
Police Officer
Township Of Union
01.2015 - Current
Security Professional
US Army
09.2008 - 01.2015
Customer Service Specialist
US Army
11.2003 - 01.2015
Mechanical Technician
US Army
06.2002 - 03.2017
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Applied Science - Criminal Justice Technology
Lincoln Technical Institute - Edison