Malia Holderness
Cary,NC
Summary
Organized and Goal Oriented Supervisor of Finances and Benefits Coordinator with 20 years of experience and extensive expertise in collections and payables. Knowledgeable about Quickbooks Software with commitment to efficiency, accuracy, and ledger verification with great customer service skills.
Overview
20
20
years of professional experience
Work History
Warehouse Manager
Eurofins Analytics, LLC
Ashland, VA
11.2022 - Current
- Ensured that all orders were accurately fulfilled in a timely manner.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Communicated regularly with other departments regarding supply chain activities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Negotiated contracts with suppliers for material procurement needs.
- Managed day-to-day logistics operations, coordinating with staff and management from laboratory departments to ensure correct amounts were being ordered.
- Identified opportunities to reduce cost and improve productivity.
Supervisor of Finances
Eurofins Analytics, LLC
Ashland, VA
06.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Consistently met monthly collections goals and bill pay
- Developed training, task and process guidelines and communicated clear and concise directions to my employee
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs for billing and collections
- Evaluated employee performance and coached and trained to improve weak areas.
Collections Specialist
Eurofins Analytics, LLC
Ashland, VA
03.2004 - Current
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Discussed options with delinquent clients in order to continue a good working relationship with our clients.
- Processed payments and contracts on accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Accounts Payable Specialist
Eurofins Analytics, LLC
Ashland, VA
01.2009 - 01.2023
- Tracked expenditures and prepared reports for records and management review.
- Input financial data and produced reports using QuickBooks.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Audited and processed credit card bills.
- Calculated monthly sales and use tax.
- Paid bills via check and credit card.
- Matched purchase orders to invoices and logged invoices into computer.
- Reviewed each invoice and requisitions for payment approval.
- Prepared annual reports and information for taxes.
- Calculated and paid monthly sales commission
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Benefits Coordinator
Eurofins Analytics, LLC
Ashland, VA
07.2015 - 03.2022
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Coordinated submission and processing of insurance claims.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Updated benefit cost summaries for employer cost tracking.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
Bachelor of Science - Marketing
University of North Carolina At Wilmington
Wilmington, NC12.2003
Skills
- Priority management
- Training and mentoring
- Staff Management
- Financial Management
- Project Management
- Negotiation
- Excel/Word
- QuickBooks
Timeline
Warehouse Manager
Eurofins Analytics, LLC
11.2022 - Current
Supervisor of Finances
Eurofins Analytics, LLC
06.2016 - Current
Benefits Coordinator
Eurofins Analytics, LLC
07.2015 - 03.2022
Accounts Payable Specialist
Eurofins Analytics, LLC
01.2009 - 01.2023
Collections Specialist
Eurofins Analytics, LLC
03.2004 - Current
Bachelor of Science - Marketing
University of North Carolina At Wilmington
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