Malia Kilifi
Fullerton,CA
Summary
Proven leader in retail management with a history at Ross Dress for Less, adept at driving performance improvement and fostering customer relationships. Skilled in merchandise stocking and creating engaging product displays, resulting in increased sales and enhanced customer experiences. Demonstrates exceptional organizational and communication abilities, ensuring efficient operations and team cohesion.
Overview
6
6
years of professional experience
Work History
Stock Associate
Ross Dress for Less
04.2024 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Sales Associate
Target
11.2018 - 03.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Soft Lines Manager
Ross Dress for Less
06.2023 - 04.2024
- Implemented staff training programs to improve product knowledge, resulting in increased sales figures and enhanced customer experience.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
- Coordinated seasonal resets and new product launches for the softlines department, ensuring timely execution and minimal disruption to daily operations.
- Managed store-wide promotions and markdowns, ensuring accurate pricing adjustments while minimizing revenue loss.
Sales Associate
Ross Dress for Less
04.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Tustin High School
Tustin, CA06.2016
Skills
- Merchandise stocking
- Workplace safety
- Customer relationships
- Product restocking
- Truck unloading
- Product displays
- Performance improvement
- Product markdown
- Customer service
Timeline
Stock Associate
Ross Dress for Less
04.2024 - Current
Soft Lines Manager
Ross Dress for Less
06.2023 - 04.2024
Sales Associate
Ross Dress for Less
04.2021 - 06.2023
Sales Associate
Target
11.2018 - 03.2020
High School Diploma -
Tustin High School
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Asia GibsonAsia Gibson
Cashier at Ross Dress for LessCashier at Ross Dress for Less
Spring ReedSpring Reed
Cash Office Associate at Ross Dress for LessCash Office Associate at Ross Dress for Less
Gianni AndrewsGianni Andrews
Retail Supervisor at Ross Dress for LessRetail Supervisor at Ross Dress for Less
Blanca Grajeda De AlbaBlanca Grajeda De Alba
Eucharistic Minister at St. Mary Catholic CurchEucharistic Minister at St. Mary Catholic Curch