Summary
Overview
Work History
Education
Skills
Timeline
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Malia Lafaele

St George,Utah

Summary

Dedicated and adaptable worker with strong experience in customer service, emergency response, and administrative support. Has the ability to remain calm and effective under pressure, delivering high-quality service. Proficient in Microsoft Office, with a proven ability to manage data and collaborate across teams. Known for reliability, attention to detail, and a commitment to maintaining a positive, productive work environment.

Overview

18
18
years of professional experience

Work History

Emergency Medical Dispatcher

Mytrex Inc.,
St George, Utah
10.2013 - Current
  • Answered and triaged emergency and non-emergency calls from subscribers, quickly assessing situations to determine the appropriate level of response.
  • Dispatched emergency medical services (EMS), fire, or law enforcement personnel to the scene using computer-aided dispatch (CAD) systems.
  • Provided pre-arrival instructions for life-saving interventions (e.g., CPR, airway management), following standardized medical protocols.
  • Maintained calm, professional communication under pressure to support distressed callers, and coordinate emergency response effectively.
  • Documented all call information accurately and in real time to support continuity of care and incident reporting.
  • Conducted quarterly performance assessments for team members, using key metrics and call evaluations to deliver constructive feedback, and promote professional growth.

Communications Assistant

CaptionCall
St George, Utah
02.2012 - 10.2013
  • Assisted individuals by accurately relaying and transcribing real-time telephone conversations onto a screen, enabling them to read what is being said during calls.
  • Delivered high-speed, real-time captions while maintaining focus and composure during extended periods of active calls.
  • Worked in a fast-paced environment with high call volumes while meeting performance standards for speed, accuracy, and professionalism.

Server

Denny's
St George, Utah
04.2011 - 01.2012
  • Served meals and beverages promptly, ensuring customer satisfaction and accommodating special requests or dietary needs.
  • Maintained a clean and organized workspace, including dining areas, server stations, and condiment stock.
  • Collaborated with kitchen and support staff to ensure food orders were prepared correctly and delivered promptly.

Marketing Assistant

Metlife Insurance
St George, Utah
08.2009 - 05.2010
  • Conducted outbound calls to prospective clients to assess interest in life insurance policies and generate qualified leads for licensed agents.
  • Followed up on warm leads from marketing campaigns and referrals to increase conversion opportunities.
  • Presented basic information about MetLife’s life insurance products and services in a clear, professional manner to encourage engagement and interest.

Account Manager

Discover Financial Services
Salt Lake City, Utah
02.2008 - 12.2008
  • Managed a portfolio of customer accounts by providing personalized assistance with billing inquiries, account updates, and payment arrangements.
  • Handled high volumes of inbound calls, delivering prompt and professional support to resolve customer concerns, and maintain account satisfaction.
  • Maintained a high level of accuracy and attention to detail when handling sensitive financial data and account transactions.

Warehouse Associate

Basic Research Laboratories
Salt Lake City, Utah
03.2007 - 01.2008
  • Packaged products efficiently, and according to company standards, to prepare for shipping and distribution.
  • Stacked and organized boxes on pallets to maximize space and ensure safe transportation.
  • Sorted, labeled, and inspected inventory to maintain accuracy and quality control throughout the warehouse.

Education

High School Diploma -

Cottonwood High School
Murray, UT
05-2008

Skills

  • Team supervision and performance evaluation
  • Computer-aided dispatch (CAD) systems
  • Microsoft Office (Word, Excel, Outlook, SharePoint)
  • Data entry and account management
  • Coaching and mentoring team members

Timeline

Emergency Medical Dispatcher

Mytrex Inc.,
10.2013 - Current

Communications Assistant

CaptionCall
02.2012 - 10.2013

Server

Denny's
04.2011 - 01.2012

Marketing Assistant

Metlife Insurance
08.2009 - 05.2010

Account Manager

Discover Financial Services
02.2008 - 12.2008

Warehouse Associate

Basic Research Laboratories
03.2007 - 01.2008

High School Diploma -

Cottonwood High School

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